Address: 2805 W El Segundo Blvd Suite 1, Hawthorne, CA 90250, USA
Phone: +18559011133
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Rasha Ajalyaqeen
I have been trying to reach the seller for over a week to no avail. I bought a sandals that is so narrow for a foot with a bunion ( it is marketed as especially good for problem feet) I could not put my foot in. They suggested that I should wear to give it the chance to stretch. They are not responding to emails. They have no return address or instructions on how to return items on their website. Avoid doing business with them
Barbara Thorne
There was no packing slip in my order for a return. I ordered sandals and they are cheaply made. They have little threads hanging on straps. They have pearls on straps and it looks like a child glued them on. I wouldn’t recommend this company to anyone. Hopefully they will get their act together and stop ripping people off.
Diane Lewis
If I could have given a minus star review, I would have! ordered leather blend women's boots. They are vinyl and are nothing like what was advertised! Beyond cheap!! Absolutely NO assistance from SF Express to help me with returns. I fact, I was told that I can send them back but SF wont be responsible for helping to get me any with a refund!! There was no paper work from the seller in the bag that they were shipped in. DO NOT BUY!! These poor excuse for boots will be donated. They might last maybe a month if worn everyday!! Another Chinese scam!!
Kristen Faccioli Licari
I ordered a doll for my daughter as a birthday gift. You could choose the one you wanted and I chose one with long dark brown hair and blue eyes so it would look like my daughter. It arrived well after her birthday and I received a doll with shorter light blond hair and black eyes. It was also made out of plastic whereas the doll in the ads online were made of cloth. I wasted $40 on an item that was nothing like what I ordered. I would give zero stars but I was forced to leave at least one.
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They would not respond to me today I filed a complaint with the BBB I suggest you do the same
Hi Susan. Sorry for what you have. We are the shipping company. Please contact your seller for your order status. Thanks and have a good day
I received the ugliest shoes today. I want to return and get my money back. HELP !!!
These people are frauds
Try calling the number I have not done that but I need my package returned and I had to go to the BBB and file a complaint
Hi Christine, we may not be the right part to contact because we don't do the return service for those merchandises. You can contact your seller about your order status. Thanks and have a good day
Hi Marienna, sorry for what you have. We are the middle of their transit. You need to contact your seller for your order status. Thanks and have a good day
Hi Jenny. Sorry for what you have. We are the shipping company. Please contact the seller about the order status. Thanks
Hi Kathy. Sorry for what you have. We are the shipping company. Please contact the seller for your order request. Thanks and have a good day
Hi Zaher, sorry for what you have. We are the shipping company. Please contact your seller to handle your order situation. Thanks
Hi Nancy. Sorry, We are the shipping company. Please contact with your merchant to do the return. Thanks and have a good day
Hi Lissa, we are the shipping company actually. You can ask the merchant for return service. Sorry for the inconvenience and have a good day
you have to reach out to the seller for an RMA. SF Express is a courier company, therefore they will ship as long as you pay. how and where it may end up is a different story.
probably call the shipper or company where you bought the product from and check their return policies and see if they can send you a return shipment label. SF express is a third party shipper, so it doesn't know what you ordered. They just are the middle party.
From what I've been told, SF express is a third party shipper and they don't have any access or return information from where the item you have bought it from. It's best to contact the actual service you bought it from and see if they can do you a return shipping.
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