First Entertainment Credit Union

Cindy Gressner

After banking with B of A for over 30 years, FECU is our bank for life. They have met all of our banking needs and beyond. They have always been more than helpful with any problems or questions. We have always felt like we matter and are more than just an account holder. Would definitely recommend just as I have to all our family. Thank you FECU!

A. S.

The reason I am giving it even a 1 star review is I was lucky enough to only deal with the automation of car payments. Little did I know online services would be a problem in the future. Never late and had no problems when I paid off my car. However, the account was still open and I inquired on how to close it and receive the leftover money. Mind you, this was before the new system update and online phone security procedures. Here I am going through my accounts and it has been closed. I recently called and the patronizing gentleman said the account has been closed due to fees. I mentioned I never needed a regular babking account and wanted to close it! Loan + paid off = leftover money goes to me and account closed. Pretty self explanatory Without notice, my money was taken and used for their agenda. He stated there was nothing he can do on their end but if I wanted to open an account, I may do so. Really? I do business with other credit unions and focus on the rates to invest my money in. If you are going to blatantly take my money without my permission or not give me the option to invest, I will write a poor review and never do business with you again.

Jillaine Costelloe

Most of the tellers at this branch are very nice, but I have unfortunately run into one the last couple of times I stopped there who is not. I'm afraid I don't know his name as there was no name plaque or tag that I saw. Per my receipt, his teller # is 0687, and he is extremely rude and condescending. I have had to deal with him, as I said, twice and left the branch both times with a knot in my stomach. Because of his actions, I have decided that I can no longer use this branch. I will either go to the one on the lot (which I have used before with no problem) or go to my bank. Even though this branch is convenient for me as it is on my way home, I don't need to be upset by the thought of having to deal with this person again. I have been a member of the FECU for over 8 years, and for this to happen is very upsetting.

Miri Hayman

I wanted to open an account so I called customer service to find out what sort of documentation I'm required to provide in order to open an account. So I called the customer service call center and spoke to a woman by the name of Kayla. Kayla was unable to tell me what documentation is required to open an account (that seems like basic knowledge for anyone answering the phones at a credit union to know), so I requested to speak to her manager so I could get my question answered, but Kayla was extremely rude to me when I asked to speak to the manager. If I was an employer & heard how she spoke to customers the way she spoke to me, I would fire her immediately. So I ended up going to the Miracle Mile branch with additional documentation in hopes that it was the correct documentation. It turns out that I didn't have the right documents to open an account. However, the customer service at Miracle Mile location was excellent, and I would of given them 5 stars, but because of Kayla's uselessness & rudeness I would've given a 1 star, but I didn't think it was fair to give a 1 star when it is just 1 useless incompetent employee at the company bringing down the reputation for everyone else.