Talbots

Lizzy Dancing

If you like being helped when shopping for clothing, look no further. Also, their top quality garments will last many washes.

Deirdre Shannon

Ingrid at store 509 The Forum Carlsbad provided HORRIBLE customer service. Actually, she provided NO service. She did not look at any of the documentation that I brought in. She was surly and had a sarcastic tone with me - definitely NOT the type of service one would expect to receive from a Talbots representative, let alone at The Forum Carlsbad. I went in because I had an issue with a merchandise credit - the card came up as invalid? That was alarming to me because it had been in my purse for several years (pandemic). I had the receipt from the original transaction that took place at store 509 listing all of the transaction details. Earlier in the day, I had phoned Talbots Customer Service and spoke to a lovely representative. She did as much investigating on her end as possible (10 min.) and instructed me to go into the store (509) because that is where the transaction took place and because I had the receipt. She assured me that they could help me get it resolved. Again, Ingrid at store 509 didn’t look at any of the supporting documentation, nor did she OFFER to phone customer service on my behalf to get it resolved. She instructed me to call them back myself even though I told her that I had already spoken with them and they instructed me to come in. She shrugged her shoulders and spoke to me rudely - interrogating me in a way that indicated to me that she didn’t believe me. Again, she did NOT take the time to look at the receipt, the merchandise credit card nor call customer service. These are all minimal steps that I believe she could have taken. Furthermore, she said, “what do you want me to do, I don’t have $100 to give you.” It was an unnecessary comment and totally out of line. Upon leaving the store, I was able to get in touch with Talbots Customer Service (again) and spoke to Marquita who provided EXCELLENT customer service. Marquita spent 32 minutes on the phone with me. It has now been escalated to corporate. She apologized for the treatment that I received from Ingrid and indicated that Ingrid definitely could have called customer service herself. I went back into the store to ask Ingrid why she didn’t call and try to help me further? Ingrid’s response was, “because they would just asked to speak to you.” I am writing this review because I don’t believe that Ingrid has the temperament nor the skills to represent the Talbots name. It was an unpleasant experience and has consumed much of my day. It absolutely should have been handled in store (especially since I had the supporting documentation). I will be following up with store 509’s manager.

Liudmyla Grytsiv

I adore rhis store in Carlsbad. Very friendly stuff, help you wirh everything, all the clothes are so good quality and models.

Holly Beimer

I usually choose this Talbots because they have a large shoe selection but that wasn't the case this time. The service was not bad but could be better. My whole wardrobe is Talbots so I am very familiar with the products, more than the staff usually.