Verizon Authorized Retailer - Russell Cellular

Susan Witner

Had a very good experience, I would recommend if you have an issue with your phone please speak to Richard he can help you with the problem.

Yo Skook

Bryan provided fast, clever, and congenial help with getting me switched over to Verizon. AT&T kept dropping my phone from their Network because it wasn't bought from them and greed overrules valuing customers at AT&T. Since they couldn't get me to buy a "free" phone that you pay for unless you remain hostage under contract for the 36 month term, which is typical, but without any notice, AT&T dropped my service, while continuing to bill me, and technical support couldn't figure out the trouble. Last year it was resolved within 1 week and a whopping $20 credit was given for the inconvenience. This time, after 8 days, 38 hours of calls, and visits to the store (store people were good), I left AT&T after 25 years and received $25 for the inconvenience. Still have to pay the bill and they kept charging another line to the account every the they thought replacing the sim card would work. Without being able to receive texts thanks to AT&T, Bryan had to be creative and figured out a way to Port my phone over to Verizon and did it. It is only a few dollars more expensive, I have to set up autopay and try for a certain discount, and pay activation fee and Sim card, but I can now make calls from home and other places where AT&T does not have reception. AT&T dropped support of our microcell and expected us to by another device but we simply bought phones with wifi calling to make calls from our home where AT&T no longer had reception. I wish I would have made the switch sooner because loyalty is not honored by AT&T. Hoping for a better time with Verizon. If Bryan is any example of the service, I'll be a happy customer.

Deby Knott

I went in to replace 3 car chargers. He was quick, knew where they were and told me I qualified for 10% savings. Good job. I will return to this location when I have similar needs.

cierra rose

Really nice guys got my new phone quick and easyCierra, we love to hear about experiences like this and really do appreciate you sharing it with us. We hope you have a wonderful week.