Address: 929 S Broadway, Los Angeles, CA 90015, USA
Phone: +12136233233
Emily L
It was cool to stay in a historic hotel and the rooms were pretty interesting, and the bed was comfy. The customer service, however, was horrible. My coworker and I stayed for one night and had requested an early check-in. I ended up waiting four and a half hours for my room to be "cleaned," which is just absurd, while my coworker was given a room right away. Because this was a business trip and the room had been reserved on a company card, I politely asked to speak with the manager to get clarification because I ended up having to charge the room on my personal card. The front desk staff member rudely said "My COWORKER is right here." So I didn't even get to speak with the person in charge, and both of them ended up being really unnecessarily rude. The rest of the day (while I waited almost 5 hours for my room to be "ready"), whenever we passed the concierge, they glared at us. I called the front desk after two hours of waiting for my room to be ready, and was treated like a Karen when I politely asked for an update on the room. Two more hours passed, and I went down to the front desk to again ask about the room. I was met with a glare and complete rudeness from the staff member yet again. Even when we checked out, they were pretty abrupt and rude. It seems like they staff this place with people who hate people, unfortunately.
Peter Badovinatz
Nice place, but has its quirks.Toilet occasionally dripped, needed a handle shake. Room nice but small. Design was odd, toilet at one end and the sink/shower the other. Staff very friendly. Location is at the far corner of the regenerating downtown, but never felt unsafe. A few places on the block, but mostly a couple of blocks walk to find food and drink.
Heather Metz DeRosier
I love this building and the staff were outstanding. Rooftop bar and pool are beautiful and is a nice place to sit and have a drink and snack. The room was a bit tired. Could use a little freshening up. Also, weird that the bathroom doesn’t have a door. The toilet was across the room and it had a door. I’d love a door when I shower. Parking was spendy like someone else mentioned.
Beth Lansing
We saw a concert at the theater - we did not stay at the hotel. The theater is a charming venue and we enjoyed the show we saw. The staff was courteous and efficient in getting us through the security protocols. The restrooms were downstairs and I don't know if there was an elevator - there may be and I just didn't see one so it's worth finding out if mobility is an issue. The folks at the hotel valet service were great and I recommend them without hesitation.
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Yes reservations and as for a new born I would be a little leery ....
Hi Maria, yes our fitness center is open 24 hours a day.
i’ve taken my 6&8 nieces here, we all slept on a king size bed. They’re also very accommodating.
10 PM
Theres a parking lot nxt to building or underground across the street
No
Not that I am aware of. Your choices are Uber Taxi Lyft. Or you can walk to 7th Street Metro subway station and take red line to Universal.
Overnight parking is with the valet and you can charge it to your room
There's many in the area sidewalk dining etc as for workout places /yoga just call the Ace to inquire.
Yes
There's a parking structure right behind the hotel. We paid $7, but it was a Wednesday night. I'm assuming price varies by day/time.
It's free to access the rooftop pool
When I was there it was a bell woman and I'm not sure if she would allow it?
Yes, you need to go through a large bouncer though
Yes they are separate entrances.
2 boots pizza, orb24 hour tacos next door
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