AT&T Store

Randy Rothweiler

I am finally done with ATT. After an hour on the phone trying to get a sim card, or switch to an esim. Today I walked into the Capitola mall store to get a sim card to be told, not nicely, that they cannot because I am not the primary account holder, and the primary account holder has to be there in person. I have the phone with me, all of the account information. What kind of sim fraud could I possibly do? Absolutely amazing. 20+ years, and customer service only gets worse, which is hard to believe.

Rebecca C

I gotta be honest here, this store and their employees had me running all over the place. Moral of the story is: this is a third party store so they are very misinformed. The employees left out several essential details that had they mentioned - would have saved me hours of time between waiting and driving. Busy location and understaffed, expect a long wait. Friendly staff though. Better off calling atnt directly to figure out exactly what you’ll be doing in the store lol

Kelly Torres

The guys, Bell and Chris, were exceptional in handling all of our requests, concerns and upgrades. They were very kind to my dog and while wearing their masks, provided service with a smile. This was the most painless experience I've ever had in an AT&T store!!

Brenda Haskin

I came to this location during the pandemic to replace an iPhone that was too expensive to repair. The team allowed 2-4 guests at a time, depending on available staff. We were kept 6 ft apart and conducted business between plexiglass. The sales rep that I met with helped me way all my options to best fit my needs. This translated to me leaving the store with a new phone, keeping my number, at a lower monthly rate, and also being able to keep my old phone for another month so I could transfer all the contacts I hadn’t backed up. There was a wait to get in, but they are worth it! Thank you so much for helping make at least part of my life easy. :)