Bank of America (with Drive-thru ATM)

Don Bright

Your manager Debbie is under qualified to be working with people. There was obviously a problem with a customer ahead of all of us in the line. We waited 20 minutes for a customer to find his documents from his car. Debbie did not pull the customer aside and let the next person go, instead when asked what is going on she responded that she would go up and check it out right after helping someone at her information desk. She finished At the desk and to our surprise began helping the next person at the information desk. When I asked her why she was not doing what she said she would do by going to the teller to straighten out the problem, I was told I would be asked to leave the bank if I didn't stop asking her to do what she said she was going to do. She continued to ignore the problem and never did go to see what was going on. As the line grew to spill out into the front of the Bank she just sat there and never moved. Very unprofessional.

H Nguyen

Thank you for a great service! Just want to open new account and she was so nice to get someone available to help. I even felt better when the other lady took the time to do everything for me. What a nice day when everything went so right!

Sean Powell

Terrible customer service. My car was keyed in the parking lot. The lady I talked to didn't even look up from her iPad as I asked about what cameras may have caught the incident. Completely unsympathetic, I don't think she could have cared less to be honest.

Sergey Blashkov

Nice branch, helpful and friendly staff, but the lines are big, and even then only two windows are opened. There are enough ATMs outside though.