Romano Chrysler Jeep

Wendy Hammond

I absolutely love this dealership the service department is so wonderful! I cannot thank them enough for all of their help! It is so appreciated! The sales people are awesome too! Thank you thank you a life long customer!!

Sara Inman

Jeremy is the best, this is the second time we have purchased from him and will keep coming back. Super easy process, no frills and straight information. The service department is also great. Overall Romano is the best dealership I have purchased at over the past 15 years. We will keep buying from Romano and Jeremy in the future.

Debra Bassett-Kiser

Horrible experience. Went in to look at a used vehicle. Sales person spent more time with management than working with me. Never offered a test drive. Never looked at my trade. I called the Toyota store and spoke with a sales person I had worked there. He called Chrysler Jeep store and asked for the sales manager to call me. Instead a different sales person called. I went in again and test drove the vehicle. Took about 2 weeks to actually purchase. When driving home the almost 30k vehicle I noticed a squeal in the steering wheel. They couldn't get it in for service for a few weeks. Then they had it for 15 days. I picked it up and it was making the same noise. I turned on the A/C to find that it did not work. Again took a few weeks to get in for service. They also found the O2 sensor to be faulty. They had the vehicle for over 2 weeks again. I advised that they needed to cover these repairs at their expense. But I found out that they instead billed some of it to the extended warranty I had purchased. I received a call to ask how my service was. I explained the issues and asked to have the General Manager call me. I also emailed the sales person and asked for the General Manager to call me. He has not called me. Terrible customer service. EDIT: To General Manager, yes you could call me like I requested from 2 different people. You could reverse the charges that were applied to my extended warranty as I did not give authorization to bill them. The issues immediately identified with the vehicle should be covered by you, not my warranty. Posting a comment to my review making it look like you have handled anything is false. This has not been handled. You have not called me. EDIT: Also have to add that the vehicle was delivered without the original floor mats, was given some old dirty jeep mats that don't fit. And no owners manual. Was advised one would be ordered. Have yet to recieve. Also was not given the factory code for the locks even though delivery took weeks and then you had the car for 15 days twice for service still didn't bother to obtain the code. Was advised I could call Ford to get the code. FYI Ford cannot or won't give out the code. Have to go to a dealership to get it. Total mess and waste of time dealing with any Romano dealership.

Krista Carswell

It was such a pleasure doing business with Ryan and the Romano Chrysler Jeep Team! I couldn't be happier with my new Jeep. Everyone is so helpful and makes you feel so welcome. Thank you again Ryan and the whole Chrysler Romano staff for making my purchase a memorable and pleasurable one!