Banyan Community Health Center – Little Havana Campus

Nicanor Ramos Ullola

I had an appointment at 1:30 PM. They said I needed a COVID test. Then they had me fill in information on a paper, in which the woman filled in numbered bullet points for me… then, I waited for the appointment, or at least to be told that my appointment was cancelled. Instead they allowed me to wait there, on my Laptop, for over an hour. I had ended up vaping, then getting up the courage to ask what was happening. This is because the Security guard had been letting in multiple people and stopping others. She then told me that I needed to get my own COVID test — before coming back. I will be getting that COVID test but I will not be coming back. Why would you allow me to sit in a waiting spot… as I assumed. And then ask me to move out of the way from the door when I waited for him to open to ask the woman a… simple question about what I was waiting for.

I-R Gmail

Mental health? Long wait to see a doctor either in person or virtual. Waiting list for some services. Sudden change of employees and doctors. They do not confirm appointments. This place has lost a lot of quality.

Roxana GOMEZ

Waited 8 weeks for an appointment they never set one up they called me one day at 8:30 saying my son had his appointment that day but no one ever called to schedule it or tell me about it guess I’m supposed to be psychic. So when I called To ask what was happening they said they could squeeeze him in a. Few days later due to a cancelation however no one called Me so I had to call again meanwhile my child is shutting down things are getting worse And all he needs is a doctor or therapist to talk to but I guess they’re to busy for their patients. I will make sure to contact jacco so they can investigate this facility

Odalys Tyson

Staff are unprofessional and clueless. Do not know what they are saying or doing. Waiting time for your appointment is Ridiculous! After waiting for 2 1/2 hours for my dr appointment via tele conference, they come back saying I had missed my appointment. I had called them 3 times and advised that was waiting for the doctor in which was told she was running late. After being disconnected, was told I was not going to speak with the doctor because the Intake department was going to contact me to confirm my information. I was never told this nor did anyone call me. CLEARLY THEY DO NOT CARE FOR THEIR PATIENTS THAT TRULY NEED HELP!!! It’s BS. I’ve had enough of this place and moved on. I HIGHLY DO NOT RECOMMEND THIS PLACE AT ALL.