Sunrise of Westlake Village

Susan Diamant-Neigher

Ethel went into Sunrise of Westlake after a bad fall while visiting her two sons and family in California. She was 103 at the time. The level of care and love she received while recovering was excellent. After a few weeks, it became apparent that she belonged in this loving community. The activities presented and friendships that she was establishing was just what the Dr ordered On Thursday Jan 13th at 105 years old she took her final breath. A special shout out to Lindsey, Nella, Bobby, Ramone, Marco, Tara and Zach. I'm sure there are many others, but thank you one and all.

Steve Alcorn

My mother-in-law was in Memory Care here. They also offer assisted living, which is very similar, but on a separate floor. The place seems more like a nice hotel than an elder care center, with beautiful grounds, winding paths, and even bunnies! This was the second place she was in memory care, and there is no comparison. The staff here is so caring and professional. They keep in regular touch with the residents' families, and spend a tremendous amount of time on enrichment activities with each resident. The food is excellent, and was served in a restaurant-like environment before the pandemic. Now it is catered to each room They also hosted a private birthday lunch in one of their small dining rooms for our family and my mother-in-law. Since the pandemic they have done a marvelous job of keeping residents safe. Most of the staff and management have been here a long time, and it's easy to see why.

Linda Alcorn

Senior residency simply doesn't get any better than this! Offering both Assisted Living and Memory Care services, Sunrise of WV is absolutely beautiful and reminds one of a gracious hotel with many inviting rockers on a shaded, quiet colonnade overlooking the Santa Monica Mountains. The grounds are extensive to allow residents to stroll and enjoy the fresh country air. The Assisted Living dining area is lovely with restaurant style service; the food is varied and delicious. A dedicated nursing staff is on site. Prior to COVID-19, many enriching activities and excursions were planned everyday. I am confident these will return in full force once the pandemic has been tamed. Their staff has bent over backwards to be vigilant and responsive to the shifting needs of keeping their residents safe. My mother spent her last year on their Memory Care floor. It is very thoughtfully designed with their special needs in mind. For their security, they are not allowed off the floor without escort but they have many great accessible common areas including a wonderful 3rd floor outdoor patio with beautiful views. But I have left the best for last. And that is their flat out amazing staff! Sadly for so many elder facilities, for the staff it is just a job, but for the Sunrise WV staff it is a calling. They are across the board some of the most dedicated folks I have ever been privileged to meet.; a vast majority of their staff and management have been there for many years. I was responsible for my mother's care but I actually reside in Florida. I visited often and without warning and unfailingly found her perfectly cared for. They reached out to me with updates on a regular basis. If I move back to California in my later years, without question this is where I would want to go.

Dianna Hess

Elder care is a miserable necessity. But I can confidently recommend Sunrise of Westlake Village under Director Royce, because of their current caring and clever staff. My mother with Alzheimer's has resided on the 3rd floor (Memory Care) at Sunrise for over a year. I cannot speak to the value of Sunrise's services since my father pays the bills. I am comfortable knowing my mom's physical and emotional needs are met with compassion, patience and humor here. The staff will meet with family, speak candidly - one on one and genuinely like caring for the elderly. It takes HUGE effort to visit often and to personally interact with this large staff (which is a must - anywhere). You get back what you put into this. Participating is an investment. Sunrise encourages family to join residents for meals, go on field trips, bring pets for visits and even sleep over! There are issues too at Sunrise. Staff changes happen and upset the systems. Policy for paperwork depends on who you ask. "No-Salt diets are close to impossible to adhere to anywhere. Residents clothes go missing often (my mom's new favorite fuscha sweater came from someone else's closet). I'm told my mom likes to curl up in bed at night with her roommate! Her missing eye glasses were found in a flower pot. Dementia is craziness. Sunrise's support group and staff have helped me to learn new ways to relate to and comfort my mom.