Address: 8655 Pines Blvd, Pembroke Pines, FL 33024, USA
Phone: +19544437000
Sunday: 11AM–5PM
Monday: 9AM–8PM
Tuesday: 9AM–8PM
Wednesday: 9AM–8PM
Thursday: 9AM–8PM
Friday: 9AM–8PM
Saturday: 9AM–7PM
aaron atkins
Still a great Service Department even through and post pandemic! Multiple Ford dealerships are local to me in Hollywood, but I've found Pines to be my favorite. Stay informed about your vehicles and you'll have a better experience when service and repair time come around. Richard was my most recent advisor and he was knowledgeable of my service concerns and provided excellent customer service. Had 2 tsb and full synthetic performed for a prescheduled Sat 7am appt and he had the truck back same day. Their quicklane services are same day as well I believe. I cannot comment on the sales side as I've never purchased any vehicles from this dealership.
Jose Arias
Made an appointment at the Pines Ford's website for an oil change like I always do since the purchase of my Explorer, so I show up for my 8:00am appointment on a Saturday morning and I stood around for 10 minutes until a person which I assume works in service since I never got his name, approached me and asked what I needed. I stated I had an appointment for an oil change which then I was informed by him that they do NOT do oil changes by appointments on the Saturdays?! So, my question to him was why??? I had an appointment! He stated that they had changed that process and they are so backed up with service that I would need to wait a good 2+ hours for the oil change. So why did the website allow me to schedule the service on a Saturday morning?? His answer was simple--it's an IT issue. Pines Ford was extremely helpful on the Saturday morning when the shark I mean "salesperson" took my money for the purchase of my Explorer. I have never experienced such BAD CUSTOMER SERVICE at any other dealership in the past. Please remember that your business should be to provide friendly and courteous service to paying customers since you are NOT THE ONLY FORD DEALERSHIP in this area. This is definitely my last time at Pines Ford, I will never step a foot in this dealership not even if they were giving vehicles away for free. I know this complaint will not get anyone's attention at Pines Ford, but I have to say you guys are a JOKE!
Hey Now Beantown
Purchased a used car frim Pines a few days ago. Salesman Rick was down to earth, respectful and polite. An easy-going non pushy pitch is key. The negotiation was simple and right on mark. As we closed the deal I looked up and saw Fox news on!! Its awesome knowing this family owned company can relate to average hard working patriotic people who work hard. Great job Pines Ford, u have a repeat customer!!
Buddy Mountcastle
I had been in the market for a car for a few months. I was looking at a variety of vehicles. I never had considered a Lincoln though until someone had mentioned it to me. I did some research and quite surprised at what I could get for my money. With that said, I searched for a Lincoln dealership, and found Pines Lincoln was the best place to go. When I arrived, it was such a calm and inviting experience. I didn't feel pressured at all. I asked for some assistance with test driving a car and out came Marti. This was the true beginning of a great transaction. The upbeat and energetic attitude was infectious and I felt great about who I was going to be working with. Throughout the entire the entire process, Marti showed world class professionalism that all sales people should have when dealing with people, and not just the car sales business. Because of Marti's professionalism and timely communications, I made the decision to make the purchase. From the time I got to the dealership through the time I left, the transaction was as smooth as it could be. Pines Lincoln respected my time and my needs from beginning to end. I would highly recommend considering a Lincoln and getting one from Pines Lincoln, Pembroke Pines FL
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Good morning Mr. Rivera with pleasure you can contact our sales department here at pines ford. our contact number is 954-443-7000 thanks for your question.
Hi, you can schedule an oil change online by clicking below: https://www.pinesford.com/ford-service.html or simple call 954.443.7000 Thank you.
Appointment times have priority if you just show up to have a tire changed it takes time priorities are first walk-ins or second that's it any facility Chevy Ford Pep Boys. It also depends on the time you show up it could be lunch time I'm just saying.
Hello. We follow CDC guidelines throughout our facility. Here is a link for reference. https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html
Hello Laurie. Absolutely. Simply call : 954-443-7140. Thank you for the question.
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Good morning Michael. The best way to analyze your situation is to talk with our financiers. To make an appointment, call 954-443.7000. Spanish speaking. Thank you.
I am not a car dealership... call Pines Ford and find out.
You should call them and ask if they carry that car. Maybe they know who does if they do not.
They open 7am and it is a disaster on Saturday mornings. Unorganized. Rather make an appointment.
It opens at 7am and it's first come first serve. You can make an appointment as well but not needed. If you get there early your car will be done in no time. Take pictures of your car and your wheels. Make sure to mark your wheels to ensure the have rotated them. They like to take short cuts. And don't own up to scratches or missing tire pressure caps. And avoid Tom King the service director. He is extremely rude. Deal with Robert or any of the other guys.
I don't know the answer to your question, but we have always had great service from Pines Lincoln Ford. (Customer for 15 years.)
That is common and yes they are cut and dry old school not alot of talking more like here's the car you like it great sign here have a good day thats just how they are i was surprised too but got a great deal
Yes
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