uBreakiFix

Zak Lata

About a month ago, the touch part of my phone broke so I had these guys replace the screen. Yesterday, the same thing happened and they refused to repair it bc it's not covered under warranty??!! This is the first time I have ever broken a screen and I've had touch screen phones for 15+ years. I should have just traded it in on a new phone and it would have been cheaper!

Robert Dhein

I have a 2014 27" all-in-one Levo that recently had it's BIOS corrupted. uBreakiFix was able to repair it and save it! The staff was professional and able to get it working again. I mistakenly asked them to load the Windows 10 professional instead of the Home version. They changed it the next day with no questions asked. I highly recommend uBreakiFix

sheree clayton

Marko and Khalid took there time and very understand to a non tech person like myself. Great job on my tablet tepair and I will be returning!

Davide D.

I will never visit this branch again for many reasons. They told me that they were going to open my Samsung S7 Edge under the Samsung warranty program. Then, after they opened my ohone to inspect it with no success, Samsung call center told me that this uBreakiFix branch was not in Samsung's directory to repair a WiFi issue for that S7 Edge model. On top on that, they reported that the phone is in good conditions with minor scratches, while the truth is that the phone is like new. You can see the pictures that I posted. In addition to that, I found a minor scratch after they opened the back cover. You can see the picture (zoom it and watch at the very bottom of the cover). Moreover, this branch promised to call me back by 3.30pm and that never happened. I had to go there again in person and they apologized. Finally, they promised to send me a written report saying that it is not possible to repair my phone and that I had to replace it under the warranty program, but the manager never sent me that report and now I understand why - i.e., there is a liability concern. Now, Samsung told me to go to another authorized uBreakiFix center to inspect the phone again. The customer-facing guys there are super nice, but the problem is what happend behind the scenes. Now I can see two possible next steps: 1) The owner would post a common/traditional reply with apologizes and proposed actions and extra bla bla. That would be unacceptable for me and the Google community. 2) The owner would offer me a brand new phone as a form of compensation. I need a new Samsung phone by this week because I am leaving for Thanksgiving holidays! That would produce a super happy customer and much more revenue in the near future from me and the global Google community. As Bruce Lee said: "Mistakes are always forgivable, if one has the courage to admit them." I will post another message to let you know the end of the story. Thank you all for taking the time to read my review and have a great holiday season!