Benchmark Property Management

Francesca Zanelli

I called into the office for an issue that I had with an auto draft for my HOA. I went to the office in person and Kherri wasn’t available. I finally got her on the phone several days later. She was extremely rude and literally hung up the phone on me. This is a property management company that should put a bit more focus on employee management and customer service.

Victoria Tierney

Terrible experience here my husband and I have still not received our security deposit we moved out 2 months ago and it was supposed to be returned a month ago and our landlord whom we were told to contact about our security deposit has blocked my phone number and my husband’s and we have tried to contact the property manager Bill and we have not received anything yet or even a phone call back

Carlos Villatoro

My father has called these people in several occasions to make a payment and nobody answers the phone. To top it off, they sent him a letter that due to late payment they were going to charge him interest. RIDICULOUS.

Christopher E M

Customer service tends to be quite poor. They make even the simplest actions, like an address change request, seem like planning for a NASA space mission. Also, for a company that manages huge communities, they're woefully behind the times (i.e. they're squarely stuck in 1973). They've got almost no internet presence, and everything you need to do with them either involves them requiring you to fill some form on bits of paper that have been photocopied 600 times to the point that they barely are legible anymore, or requiring you to make numerous, and ultimately unreturned, phone calls. I'm always happiest whenever I *don't* need to engage them for anything.