Sears Appliance Repair

Marco Magistri

My kitchen range stopped working. The technician arrived on time and by simply moving the range he could identify the issue: the power cord and the power block needed to be replaced. Cost of material $40. He gave me a quote of $320 (just for the labor) to proceed with the repair!!! I ended up paying the $85 inspection fees and I declined the service. At the end I bought the parts and I did the installation myself and it took me less than 15min.

Daniel Coulson

Horrible service. The repair man was here for literally 5 minutes, said the repair parts were no longer available, and charged me $100. I was able to find the repair parts in Amazon very quickly. Avoid

MNP

I need to schedule repair of a vacuum cleaner I purchased 2 years ago and it is impossible to schedule an appointment with the local Sears store. I have called the numerous phone numbers six times and end up speaking to an offshore rep who gives me the same numbers. Feels like a dog chasing my tail. I will attempt to make a visit to the store tomorrow with the vacuum cleaner in hopes of finding a human being who can assist me with the repair.

Robin Steiner

The repairman was nice and the repair was professionally conducted. But, one of the two problems he came to address (the fact that the dishwasher opened by itself after each wash) wasn't addressed. The repairman didn't believe us; he thought we must have loaded the dishwasher too full or done something else wrong. Later, he texted to say that he thought it was some setting we had it on. But, no information about how to take it off that setting. When I videotaped the problem happening (by running an empty cycle and filming the dishwasher) and texted it to him, he didn't respond. I am at least glad I didn't sign up for the 'Sears Home Warrantee' so I am not stuck calling Sears next time an appliance has problems.