Children's Physicians, Dundee

Traveler W

This health care system is HORRIBLE! A bunch of incompetence! I called before my appointment and stated I was running late and the lady told me she was connecting me to the front desk. She supposedly transfers me to the front desk and the lady tells me that my estimated arrival time is fine. Fast forward, I arrive at the location with my child and they state the appointment was marked as a "no show" . I ask who did I speak to at the front desk. The ladies state I didn't speak to any one of them. So whoever answered the phone did not transfer me to the front desk. Incompetence! And whoever spoke with me and stated it's okay that I'm arriving late is incompetent as well! Because the end result? My child could not be seen. As a result, I am switching providers and switching to another healthcare system because they are incompetent!

Erin Rainey

Absolutely love Dr. Loucks! She has been our pediatrician for 8 years. Her and the entire staff are fantastic! She is easy to talk to, listens well, and is just all the way around, great.

Courtney Fisher

Dr. Drake and her team are amazing! We have never been to a doctor's office where the caring attitude is a full circle - front desk, nurses, and the doctor. All so sweet and caring to each of our children. We aren't rushed through appointments when we are there and always get our questions answered. I have sent two emails this week through Children's Connect and had a nurse respond within the hour. AMAZING! Also, their new office is pretty great! The chairs are wide enough to set car seats in them, it is quiet, and we were in and out (with 3 kids) in 45 minutes. So glad we made the switch to Dr. Drake!

Gina Ray

My daughter was in a lot of pain, crying and miserable from an earache. Sunday late morning I took her to the Children's Physicians where she was treated almost immediately and with genuine care and concern from all staff members including the receptionist. They really cared about how she was feeling and dealt successfully with her crying/screaming. The Doctor who treated her (Dr Sarah Cleaver) was great with my daughter! Thank you!