USE Credit Union

Kyle Jackson

The staff at the branch in Berkeley, CA is really AWESOME!! They do a fantastic job of customer service and always make me feel comfortable. There is hardly ever a line and the service is fast, friendly and efficient. Mireya (a manager) not only helped open the account, but was VERY supportive when issuing new checks and a debit card when my car was broken into. Marquita (a representative) is helpful and friendly, often asking about my day, while providing excellent service. The entire staff at this location is GREAT!!

Jordan Lindsey

Easily the worst customer service and practices of any credit union I've encountered. Usually credit unions are community oriented businesses, but starting with their decision to no longer let people from other credit unions bank there in December of 2015, essentially taking them out of the co-op network that is a major appeal of credit unions, it has become clear that they are a credit union in name only, today I simply tried to get 20 dollars worth of quarters for change and they told everyone I had to be a member! Shame a bank like this is allowed to call themselves a credit union on Berkeley.

Darius Farraye

Average banking experience. I switched to USE in 2012, wanting to bank with a local bank instead of one of the large banks. I have been relatively disappointed with what I experience as a general feeling of "still getting off the ground". Have had to deal with a handful of inconveniences, such as credit card strips going bad, cards being blocked (as a security measure when they saw I made a large online purchase, but then customer service directed me to fix it with Mastercard, who then directed me back to USE), and bugginess on the web site and mobile app (app fails sometimes when making a mobile deposit). Customer service is somewhat friendly and they are down the street, which is nice. But service is average at best and has me considering switching. I would do more research next time I choose a bank. I'll update my rating if I see improvement.

Teresa Gomez

I changed to USE Credit Union because I didn't want to support the big banks. I used to bank with Bank of America. I've only been with them for about 4 months but have had nothing but problems. I tried to buy a car from a friend and I wrote him a check, his bank had to put the check on hold for about 2 weeks, because they hadn't received the funds from my bank, thus my friend thought that the check had bounced and the whole situation really stressed us out. Last Saturday I went to deposit a check in the ATM machine outside the Berkeley Branch ane I got an error reading saying there was an issue with the envelope. I called my bank on Monday and now I have had to fill out an "dispute "form in order to get the money because the ATM is run by a third party and I may have to wait up to 10 days for my check. Luckily I have some savings but if I didn't I wouldn't have been able to pay my rent. At bank of America the ATM machines just scanned my check and I was good to go. If they had trouble reading it then the check would be returned to me. It just feels like USE doesn't really have a hang of things just yet. Like they are a baby bank just learning the ropes.