Brio Apartments

Doug Eisenhoffer

Brio has decided to close the customer service office in the front on the office. Can not talk with anyone in person. Everything through email or phone message.

Michelle Myers

Wish I could give less stars. Went through a painful and LENGTHY process after a flood caused by faulty hoses on the washer they provided. To save myself even more time spent on this, I will just provide the highlights of the poor service I was given. I had to reach out to get any info. The property manager LIVES at the same residence and apparently couldn't be bothered to get out of bed as four fireman and a gentleman on the maintenance staff who I believe was named Cedric (the only staff member who attempted to proactively check in on me throughout this process) came in to help me clean the pool that was in my kitchen, living room, bedroom, closet and bathroom. Cedric gave me a key to an apartment down the hall so I could use the bathroom (I am still in possession of that key and have tried to give it back multiple times so that makes me worry about my own safety and who may have a key to my property). Fast forward through a process of being given no information. Then given false information of what had been completed. At least 70% of my floor had to be ripped up and replaced and instead of moving my furniture out appropriately, they shuffled it throughout the property moving it multiple times and damaging things. I found my bed upside down and propped against art. A table was broken. My entertainment center was completely smashed. I found family heirlooms haphazardly thrown at the bottom of boxes. I expressed my frustration with the way my things were being handled and Ryan gave me the answer that these guys "are professionals, but I will tell them to be more careful." I came home to my apartment left unlocked and windows left open multiple times even after I called to ask that they make sure my apartment remained secured. They completely broke my lock one time and instead of fixing it just left it broken and unlocked. Finally, I was given a date when I could move back which I expressed might not be possible with the amount of work still needed to be done which I knew because I checked on my property each day. It was clear Ryan had not once stepped foot in my apartment to know where they were at with the work that needed to be completed. Property management 101. Do a walk-through before telling someone they are good to move back in. He told me things were done that were clearly not even started (note: he blamed the maintenance crew later saying they had told him things were finished and yet he could have taken 5 minutes to know for a fact). But he assured me, so I checked out of my hotel, and surprise surprise, they weren't even close to being done so I ended up sleeping on my couch in the middle of my living room with no working appliances. I had to demand Ryan come over one evening to help me move some furniture so I could at least sleep in my own bed after two weeks in a hotel and a night on the couch. I had to ask friends to come over and help me move all my furniture back into place after being promised that the vendors took photos of where everything goes so they would have it all back before I moved in. My oven didn't work and I was told "I don't know maybe check the breakers." I ended up pulling out my oven myself and finding that no one plugged in when they put it back. I had to beg them to reinstall the carpet (that they chose not to replace) after stepping on flooring nails multiple times over the course of another week after I moved back in. I had to ask that they at least wash the carpet. I had to ask that they come back in and paint again as everything still had water damage clearly visible. Now over TWO MONTHS later I am still taking my time every week to email because I am still waiting on the arrival of a check for property damaged by the vendor. I have very little proactive communication throughout the entire process except for Cedric. Every contact has been in response to me having to reach out.

Lee Swomley

I have lived at Brio for the last two years and it has been a great place to be a resident. The apartments are nice, modern, and well layed out. There are nice amenities like the wine cellar, included parking, bike storage, and the gym. They have amazing people that work there- I’ve really enjoyed the help of Cecelia whenever I have an issue, she’s super nice and very helpful. The property manager Ashley has always been accessible and really does an outstanding job as well. All in all, a great place and highly recommended!

Dawn Krochko

The Brio has so far proven to be a great complex. It's staff is friendly, helpful, and dedicated to make our stay here the best it can be. The complex itself is beautiful; the pool area is an eye-catcher, the property is well maintained, the community rooms are a wonderful feature to allow residents to work from home or just kickback and relax, and the public barbecues are great for entertaining! I would recommend this complex to anyone I know because it is child friendly, pet friendly, and all age friendly! We have met some really nice folks here in the last 3 months, and plan to meet more! Coming from Canada, they made our move and transition into the Brio so easy and for that we are very grateful!