Hilton Garden Inn Lakewood

Judith Gonzalez

My son and I stayed on the night of June 16 and everything looked good and clean. Staff was nice and welcoming. In the morning while we were still in bed I saw a live bug on one of the pillows. Wasn’t sure what was it. I put a sock on it and carried the pillow to the bathroom and shook the pillow over the sink. There it was a live bug and took a picture and made the image bigger and compare it on Google to check if it was a bed bug. Indeed it was a bed bug. Grabbed it with a tissue and took it to the front desk to talk to the receptionist. She was nice and apologetic about it. She mentioned she was going to talk to the manager and maintenance people about it, but for the moment she couldn’t do anything. She asked me what else she could do for me and I mentioned a refund. She said she needed to talk to someone else, but they were not there for the day, but she offered us a free breakfast. I get that people travel from different places here and there, but being a not that cheap of hotel you and you expect not to see this kind of things. I said I needed to bring this to her attention because of their reputation and people don’t know any to take this to their homes. I’ve never had this experience. They never called me back. She mentioned they were going to investigate the place. I think I gave her the evidence and the bug was still alive in that piece she tissue. They needed to call and exterminator or something of that nature instead of investigating what was already evident. I hope they did something about it:

BobcatBobbie

I’ve visited the location a few times, it ok, your average 3 star hotel. The staff’s customer service is sometimes good sometimes not - but my last visit was a good experience. The rooms are spacious, average decor. The noise level is ok, not the quietest, especially during warm months when lots of people are in and out. Overall average hotel, my go to when I’m in a bind for cash and or time.

Eamon Oneill

My children had such a wonderful time staying here! We usually stay with our family when we go back home to New Jersey but this time my little guy was getting over a cold and we couldn't expose my father who is currently going through chemotherapy. Hotel staff for super nice and accommodating! Definitely will return if the situation like this ever arises when we are going home to see family

Karen Guerrero

Great place. Really Cozy, Clean and elegant. The breakfast was delicious. The staff really sweet and professional. We had a great Family Easter weekend.