Hayward Wellness

marisela moreno

No one answers the calls always short staff. You wait over 30 min in the lobby they take you in have you wait over an 1 hr in the room doctors take for ever. Had to request my transfer to another client as the wait is Ridiculous. I really don’t recommend this place.

Yura I

There are communication problems within the departments. My initial phone call, they wanted a referral faxed. So my doctor attempted to fax it and it didn't go through. I went directly to the Wellness Center and the front desk faxed it over to the referral department for me. A couple weeks later, no call back. I gave time thinking there may be a lot of things going on behind the scenes. My next call I was transferred to the referral department. They told me they don't take faxes anymore... and to go through their portal and do it. I have to wait another week to get approved for that next. There is a lot of inconsistency here and time wasting due to it. If my issue were more serious, this would have been a massive problem. I'm guessing since I'm an outside patient things are like this. If my primary doctor WAS in the Wellness Center things would have gone smoothly. But still, the info needs to be correct for everyone. + 1 star because everyone I talked to was kind and patient! Will update if I ever manage to get an appointment with a specialist here...

Alma J.

This is a TERRIBLE place to go to. The lab technicians, front staff, security guy and some of the nursing staff are very rude. They’ve messed up on my mom’s appointment dates more than once and have made her come back and forth to get lab work because they would tell her to come one day and when she was there they told her to come another day and then going back again they did the same thing. The lab people are not gentle. They’ve hurt my mom before while taking blood work. They can’t even greet the patients nicely. It seems like they just want to get through their job and finish. They have zero empathy, respect and patience.

Natt Gomez

Im no recomend this clinic its terrific too much time for wait in lobby and in the cheking room and other time more for give you an apoint me to back. No no no and the managger its just taking his peopple and no cheking. Everythin its good