Walnut Creek Pediatric Outpatient Center | UCSF Benioff Children’s Hospitals

Scarlett

Ms. Connie is hands down one of the most skilled and professional phlebotomists we have met, and is amazing with children. She made our daughter (age 3 1/2) feel comfortable with a procedure that is by its nature unpleasant for most people and especially children. I would say her "performance" begins as soon as she meets the child. She gets to know them walking back to the lab draw room and endears herself to the child and earns their trust. Even when our child was heartbroken (and upset) to learn that she would be getting a needle in their arm to draw blood, Ms. Connie still maintained her trust and allayed our little one's fears. Our daughter remembers Ms. Connie and the special toys she gets from Ms. Connie's treasure chest. When we left this time, she exclaimed, "Thank you Doctor Ms. Connie!!" Hopefully we don't have to do blood draws for a while but if we do, we won't go anywhere else!

Maria Mendez

I took my 2 month old to get her blood draw as a walk in out patient. Connie was the one that did her blood draw. She was great. When my baby started to cry she started to sing to her and it seemed to make my baby more comfortable because she stopped crying. She also made me feel comfortable as well. She explained how many tubes and how much blood she needed in each tube. Everyone I had contact with was very nice. I’m so happy I chose to drive the extra 25+ mins and will do it 20 more times.. I really recommend Benioff children hospital at Walnut Creek for blood draws and especially Connie. Thank you so much.

Rebecca Bahr

Wow...what a wonderful experience. My daughter went to see the Doctor there today, then had to have bloodwork then an Xray. Connie who did the blood work was absolutely exceptional with my daughter - by exceptional I mean she handled a 7 year old girl and a terrified mom beautifully when she drew blood for 6 vials. Thank you thank you to a wonderful staff and a peaceful experience.

Ele Liddicoat

I would love to give this Hospital a better rating but my experience has changed for the worse. My daughter was seen here by a Specialist. The Specialist has been sending her patients to another Partner/Doctor because she is too busy for this different symptom. Hurtful! Ok, we had to go with it. We had the longest wait time with the shortest visit with a Specialist who gave us the quickest and wrong diagnosis. I’ve spent sleepless nights thinking how horrible this could have been if I would have gone along with them but I wasn’t having it. I pushed for my daughters pediatrician to request more and he did. Turns out that this is a serious issue. They sent us to Children’s Hospital in Oakland towards the appropriate doctors. We did make it back to Walnut Creek because of the nurses that do the scheduling. The Partner/Doctor has apologized and now is helping us move forward. The team at WC did something good for us by pushing our appointments to see a surgeon without their help it would have been a two month wait to one week. Please be persistent and don’t back down. They don’t know your child better than you do. .