Overhead Door Co. of Burlington

Evan Oppenheimer

Recommending Mike Boyden and Overhead Doors/Builders installed for some top notch customer service. We had a spray foam insulation job completed about 2 years ago in our basement… this season we had some pipes freeze in the crawl space due to a part of the foam work that was initially sprayed incorrectly. Once the problem was identified, Mike and his team promptly responded to our concern and came to redo the work at no cost to us . They even offered to cover the cost of the plumbing bill from the damage that got repaired. Highly recommended.

John Fournier

My torsion spring broke last Tuesday rendering my door inoperable. I called immediately. I was assured that I'd get a call with an appointment window. As of Friday afternoon, I had not received a call, even though I'd contacted them a few times during the week. How can you run a business by not giving at least a date for a repair call? I patiently waited over 3 days for a call back to get a date. When I called, all I kept getting was "they're scheduling a few days out." Ok, give me an appointment on the next available day, then. At least then I'd know when to expect service. As it turned out, I called a local outfit on Friday afternoon. By 8am Saturday morning, my door was in operation with a patch. My replacement spring is on the way and will be installed this week. Meanwhile, I have a door that operates. Now that's service. ...get the client up and running to get time for ordering/fabricating the required part, and do it promptly... This is not my first bad experience with Overhead Door. I once tried like heck to get a quote on 3 interior doors when I was finishing my basement. It was nothing but a hassle with repeated call-backs and massive delays after getting no communication on direct inquiries. I felt like I was bothering them. It's a shame, since they're the ones that outfitted my entire house with both interior and exterior doors, and I figured that it would be good to give the business to the company that did the initial work. I'll just have to take my business elsewhere if they're not interested in even giving me a date for when they can come out....after 3 days of waiting.

Robert Davis

No stars for our experience. We have been trying to repair our door for several months. It took awhile to get a "tech" to our location to assess the problem. He was friendly, appeared knowledgeable and indicated that the repair was relatively easy, as the parts are maintained locally. it took several weeks to get the estimate, but once received, we attempted to make an appointment. We were informed that the Company would not make an appointment until we signed a contract and paid half of the estimate. It was indicated that the deposit was needed to order the parts. That seemed to contradict the information provided by the "tech". It took over a week to get the contract, but we signed it and brought it to the office within a day. The person present at the office took the contract and a credit card number. I asked for a receipt and it was indicated that it was not being processed immediately. I asked that a receipt be sent when the payment was processed. No receipt was ever received, although the deposit was processed. We called the office on multiple occasions to get a date when the work would be completed. A second employee schedules the work, although she apparently does not take phone calls because she never took our calls, despite our asking for her specifically. After many calls, we were informed that someone could make the repair the next day. The appointment was to be first thing in the morning, so we made sure cars were moved and the area available. After two and a half hours of waiting, we called the office only to be informed that the "tech" had called in sick. Apparently, no one from Overhead Door thought to call and let us know. So, we now are waiting for an employee to call and set up a new appointment. Perhaps, we will get our repair done before winter.

George Veszpremy

This review is regarding their customer service prior to the service (which never happened). I needed a repair on a garage door. I called them to schedule service. Instead of scheduling an appointment they said someone would call back to schedule an appointment. This should have been my first indication that either they have an antiquated scheduling system or they don't care about their customer's time. Why can't they just schedule an appointment? A few days later I received a call from them dictating a time and date...not asking me what worked for me. Telling me when they could come out. Unfortunately the time available did not work for me. They were unable to schedule a time that worked for me (and them) and said someone would call me back to reschedule. See a pattern here? Over a week went by and no one called. Today I decided I just needed to get the repair done. I called another garage door company (Limoge & Sons) and they were able to come out same day. I really should have just gone with them in the first place. They were quick, friendly and reasonable. What a giant waste of time it was trying to give Overhead Door my business. It's obvious that the customer isn't a priority based on how they operate their business.