Spectrum Health Systems, Inc.

Brennan R

Really nice css/ holding building when you complete the detox. 7 months 3 weeks and 5 days clean thanks too Spectrum Westborough Detox and the CSS program across the street. All the staff were awesome at the CSS. Helped me get into a residential program after my time there came to an end. 🙏🏼🙏🏼🙏🏼

Mica Warton

My son is there currently. There is no programming running at all, so people are sitting around all day with no place to process what's coming up for them as they detox. My partner and I have tried multiple times to get in touch with his care team (a release has been signed so this is not a HIPPA issue) but there has been no answer so we are just leaving messages and so far no one has gotten back to us. His doctor has also not been able to get in touch with anyone over the phone and has not been reached out to by any staff. We chose this detox despite other bad reviews because we had heard good things from other people in recovery. We expected programming to be limited due to COVID but this is unacceptable.

Shannon Norkus

If I could give 0 stars I would. First after 4 days they tried to release my husband, until I brought it to their attention I had received a letter from insurance saying they put in for 7 days. The nurses did not want to release him but the director did After hearing about the letter they kept him 8 days. I drove 2 hours to drop belongings off to him. They have "lost" the whole bag. Only transferred him to css with 2 packs of cigarettes missing. I have been bounced around for 3 weeks now. They have not placed anyone in the 3 weeks he has been there. As they are told to file an extension and then they will start looking in to their options. This is not how a recovery center should be ran! Bob and Matt. General will be notified! If you want help for yourself or a loved one don't go to this place!

Nama M

Why are there no negative marks to use? I've worked in Human Services for many years. I even worked for Spectrum years ago. Being someone that needed to face up to my alcohol addiction was not easy. I'd never worked in this genre of Human Services, so I wasn't prepared for one of the most humiliating and degrading experiences I've had in a long time. My first experience in a Detox Unit. 1) first of all even though I had insurance, and they said there was no copay, Spectrum wouldnt take me until I payed them $200.00. not one other person had to do this. 2) This place looked nice through the admissions process. Upstairs is a whole different story. It's dark, dirty, cold and very old. It's old residential furniture. I slept next to a window that wouldn't shut, and therefore got sick. The room I was in slept 4 women. The men were below us a level. Okay so I'm not high maintenance...At all, and the girls were sweet, but how was this a healing process with 3 poor girls detoxing off heroin and a middle aged woman off alcohol? 3) I admit I really needed this help desperately, but I felt Emotionally Abused there. While waiting to be called in I went outside to have a cigarette. While there outside, a woman approached me for a spare cigarette, so I did. She asked me to hold something for her while she lit it, and then I realized it was either a crack or meth pipe. I just handed it back to her very quickly. Hey I did my last shots of liquor in my car...I get it, but don't involve someone else. So yes, when I was called in I told them about this. Later on, and for 3 days Everytime that woman could, she swore at me calling me horrible names. The staff did nothing! I finally had to yell at her to Please Leave Me Alone So I Can Work On My Own Issues! 4) The Staff....Oh The Staff were so cranky! I worked in residential facilities before, and this place felt like a juvenile detention facility. But the Nursing Staff were The Worst! I had the fortunate experience of having a Nurse and trainee the first night. They talked like I wasn't there! The Nurse began insulting my body odor because I Reeked of alcohol! I said...You know I can hear you right? The overnight were the rudest. I'd sit in the hallway and try and read a book in order to calm myself. They'd make me go to bed. The ones that taught the group's were a joke. One staff member, I asked if I could fill my water bottle up at the bubbler, denied me, so I just bought a new one. Their attitudes and lack of professionalism made this more of a nightmare than it should have been. Also the payphone was broke, but no one would listen to anything. They didn't care that I just wanted to say goodnight to my family! That's unforgettable! 5) The food was inedible...I'm serious. I survived off of snack machine items and a lot of free pears and apples. 6)It worked..Well for a while. I need to look for another detox. But they never even asked where and what I was going to do after I left? Isn't that a normal thing to ask an addict? * So yes, it's an emotional hell hole that's dirty and has worse food and staff than a adolescent program. Please look elsewhere unless you're desperate. And best wishes to all in your sobriety.