Waterfall Clinic - Marshfield

Emily Hamel

Receptionist insists that she called me and was not able to leave a message that my appointment I had waited months for was cancelled. The number they have for me is correct and I have no calls or messages on the day she claims she called me. My mailbox has never been full so there is no way that she tried to call and wasn’t able to leave a message. I drove 45 minutes to find out my appointment had been cancelled and they don’t know when I’ll be able to see someone else.

Victoria Velasquez

I'm new in town and was trying to get a doctor. I registered for a new patient online and didn't hear back for a bit. One person was on leave that usually processes the paperwork and I was in the system and that the process would take a bit. I called a couple weeks later to see where I was in the process, the regular lady was back she went through the paperwork and found me! She got me in the next day! I needed medication, a regular doctor, a women's doctor and a psychiatrist. The red head lady at the front desk was kind of rude when she was making my appointments for everything though. But doctor pasternak was kind, understanding and helpful.

Shelley Henry

Shirley Reynolds is a fabulous Nurse Practitioner. The office staff and nurse were very nice and helpful. Peaceful campus and nice that you can wait outside with a pager to tell you when they're ready for you.

sarah crim

I saw a school based therapist here and quit seeing her because she made me uncomfortable. She has changed her visit summaries and notes for those visits more than 4 times. I have not saw her in over two months. I did not want her to continue accessing my record and altering her notes. I had already requested this in person from her boss. Her doing this destroyed my medical care there. I will not be making another appointment at the school based therapy clinic because of this and do not want a therapist here who writes down what I say and alters it several times on my care team. I have since left the waterfall clinic in both locations because of this. The therapist was never removed from my care team and I never received help for this situation. They do not care about their patients rights here. They cared more about protecting a therapist who violates her patients rights. I do not recommend this clinic for therapy.