Address: 28 Jan Sebastian Dr, Sandwich, MA 02563, USA
Phone: +18003393322
Sunday: Closed
Monday: 8:30AM–4:30PM
Tuesday: 8:30AM–4:30PM
Wednesday: 8:30AM–4:30PM
Thursday: 8:30AM–4:30PM
Friday: 8:30AM–4:30PM
Saturday: Closed
Raymond Neault
The representative was very friendly, cordial and helpful with getting through the entire process. Unfortunately the call center gave us the wrong information as to what to do when we arrived at the location. We were told to wait outside and someone would come. The poor representative was waiting for us to come in. Finally we went in and informed the representative as to what happened. He had never been contacted by the call center and did not know that we were waiting outside. We give the representative a 5 star rating because he stayed after we were ten minutes late for appointment due to the call center's misinformation.
Cheryl Cole (Cole)
I had a great experience with Cape Medical Supply. From beginning to finishing I received excellent customer service. The appointment was very easy to set-up. I received a phone call from an agent, she helped me with making an appointment, it took a couple of months but it was worth the wait. As my appointment was getting closer, I received an email, as well as a phone reminder. The day before my appointment, I received another text reminder. When I arrived at my appointment it was easy to find the location. The tech was friendly, kind and knowledgeable . She walked me through the different kinds of mask/cpaps machine, helped me to get started by explaining the device, and equipment. Finally, I choose which one would be the best fit, I tried it on, we went over all the steps and working of the equipment. I highly recommend this company. I would give the tech *****.
Craig Mercier
I used to love Cape Medical Supply until they were bought by Adapt Health. Customer service and billing was great and then Adapt Health walks in and they are cheating me out of $100+ in returned items. I have been communicating by email since December of 2022, called several times, requested to speak to a Manager and its now 5/6/22 and I still have not been refunded for returned merchandise that I have confirmed was received via FedEx.
Serena Jaskolka
Jeffrey was great! He explained everything in detail and made sure I understood how to use the CPAP. He took my personal factors into consideration when selecting a mask as well. He provided great service, I am very happy with my experience.
Thanks! Your review is awaiting moderation.
Yes, what is your product need?
Assume you are asking about the Philips recall, in which case the answer is; - Philips has begun shipping new devices to all patients impacted by the recall - Philips is managing this process themselves, we do not know when they will ship machines out - We registered all patients with Philips and many of our patients have begun receiving their replacement devices, starting within the last two weeks For further information it is suggested you contact Philips directly
We are awaiting guidance, which we hope is imminent, from Philips on how they intend to repair and/or replace all impacted devices. As soon as they release a plan we will reach out and share it with you. All patient devices have been registered with Philips.
Scroll to the bottom here: https://www.sleepapnea.org/treat/cpap-therapy/care-and-replacement-of-cpap-equipment/
They are not covered by Medicare or any other insurance at this point in time, and probably won't be ever. They are not considered "medically necessary." We do sell a lot of them and the feedback has been great!
Yes, you can call General billing questions: 855-524-9087 for additional information or to make payment. Thank you!
Generally speaking, yes they do, assuming there is continuing use and benefit from therapy and the supplies require replacement. There is a link on this page to show you the frequency with which they will replace supplies: http://capemedical.com/for-patients-caregivers/sleep/cape-medical-supply-customer-pap-supply-reorder/. Thank you for your inquiry, let us know how we can assist further!
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.