Address: 1740 Rio Hill Center, Charlottesville, VA 22901, USA
Phone: +14342348440
Sunday: 6AM–10PM
Monday: 6AM–10PM
Tuesday: 6AM–10PM
Wednesday: 6AM–10PM
Thursday: 6AM–10PM
Friday: 6AM–12AM
Saturday: 6AM–12AM
Christine Dodson
Terrible experience! I don’t know where to even begin with this place. Food was incorrect, We got charged for kids meals when there was a huge sign stating kids eat free from a certain time. Had to ask for items that was supposed to come with the meal. Had to wait about 20 minutes for tea that was supposedly being made fresh, But ended up having a terrible taste and wasn’t “Sweet” tea at all. Waitress left our drink cups empty for long periods of time. Paying for this meal was the worst! Our card was swiped 3 times and charged all 3 times with 3 different prices. We asked to speak to the manager & he said the $115 should be refunded by midnight. Only $11 was refunded and ihops phone seems to not be working!!! TERRIBLE CUSTOMER SERVICE, COLD FOOD, ANGRY COOKS!!
Sherley Troche
When we arrive they mention it was a 10 minute waiting time. It was more the 40 minutes. The weren't able to make any online orders and when the clients came to pick them up the just make them wait without explaining that they were not able to get them out for whatever reason. The places smells bad and looks really dirty. They definitely need to train their staff to know how talk to the clients in a more respectful way. The serving time is more then 40inutes as well.
Lindsey Seward
Wait hour almost 2 no food no communication nothing. I will never come here again…they were short staff and I understand but dang we waited a long time and got nothing . No one at host both to greet guest coming in. Worst ihop experience I’ve ever experience. Don’t know were our waitress went she took a missing when ask were our food was she stated a few more minutes
Greg Swope
It started with our party of 7 and four other parties being ignored for 10 minutes while standing at the hostess stand, but things got better once we were seated. After we ordered, though, we waited 45 minutes for our food, while watching others (parties of 3 and 7) who were seated after us get their food and finish eating. When the food arrived, 5 of the 7 were either wrong (hamburger instead of crispy chicken sandwich) or missing items (no salsa on the burrito, no bacon on the chicken sandwich, no gravy on the hash brown or sausage bowls, no sausage with the kids meal), so when we asked for the missing items, they appeared on the bill as extras. That misunderstanding was easily rectified, and the food was delicious once it was all on the table. All in all, though, very frustrating.
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Mask required to enter as well as masks being worn by all staff and limited/dispersed seating
Yeah, when I went they were short staffed and people were out sick, had to wait a long while to sit, again for service and some more before food arrived.
They do on a certain day off the week, as long as their accompanying guardian also purchases a meal.
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