Firehouse Subs Merchants Walk

Travis Both

I love firehouse for what they stand for but they did is also great. Did a mobile order from this location Friday night. Food was easy at requested time and made exactly as requested. That seems hard at this day and age so I am extra pleased with the service.

Billy Flake

Super rude older woman at the counter didn’t understand that I was asking for a salad, ruder older lady interjected that it’s a 25 minute wait because of online orders, with 5 or 6 people on the line making sandwiches, it shouldn’t take 25 minutes. No thanks, Firehouse. For a franchise shop you think you’d try harder.

Nia Ford

Nice facility and staff. May need to apply more water to steamers to reduce smoke in air. Salad could have been a bit more full, less than what I’m used to from other franchises, but good just the same. Clean restrooms, and located in beautiful shopping area. Thanks again.

S Hoggatt

Absolute WORST Firehouse location I've ever been to. Will no longer be a customer of this location due to the terrible attitude and lack of customer service skills of staff members. I placed an online order (App order) to be picked up at a specified time. I arrived at the specified time, checked the 'online order' rack for orders... there were none. I waited about 10 minutes past my pickup time... still no orders available on the rack. I walked up to the counter where the freshly made subs were being handed to one employee to deliver to tables. I got a quick glance from the employee behind the counter, and then it was back to work for her. I received no acknowledgement that I was there what-so-ever from a single employee this entire time. A bit more irritated now, I walked down to the counter and waited for customers to place their orders. Finally, it was my turn. I asked the cashier when my online order that was supposed to be ready ten minutes ago will be ready. She walked to the back counter, grabbed a bag that's been sitting there the entire time I've been waiting and tells me it's ready. She hands it to me, I leave a bit frustrated that my subs are now cold and the fact that I waited for no reason. But wait, it gets better. As I exit the parking lot, I get a call from Firehouse subs saying my payment did not go through when I placed my order. Now this is MY fault? They expected me to turn around, waste MY gas, to return to the store to pay for my order when it was THEIR app that caused the error. Being the honest person that I am, regardless of the TERRIBLE service I received through this ordeal so far, I turned around and went inside to pay. I requested to speak to a manager. The manager was working the line making sandwiches (and was there the entire time I was originally waiting for my order). He explained that when orders are placed but the payment doesn't go through, they leave the order on the back counter and wait for the customer to come up to the counter. - So, I said, I was standing here for ten minutes waiting on my order without being acknowledged... now my food is cold AND I had to return here to pay you for subs that are no longer fresh. I continued that it's ridiculous for them to 'wait for the customer to come to the counter' when they SEE someone waiting on their online order. There was no "Are you waiting on an order?" Or "What can we help you with this evening?" I GOT NOTHING. The manager has the NERVE to say "I'm sorry I didn't notice you". Seriously, your response to all of this is "I'm sorry I didn't notice you." This is unacceptable behavior for employees in the customer service industry. This location needs new management to ensure future employees can be taught appropriate behavior. Not only was the service terrible, management even worse, but the subs were *no surprise* old and 100% not worth the $26 we spent on them. I RECOMMEND YOU AVOID THIS LOCATION AT ALL COSTS.