U-Haul Storage of Lakeland

Sandra Taylor

My complaint was filed through the Better Business Bureau in an effort to resolve my horrible experience with them. The company didn't bother to respond to the BBB, so my guess is they simply don't care or have so many complaints that they can't keep up. This company's management is in Tampa, FL. Never in my life have I experienced such incompetence and lack of responsibility. My advice is to run away from this company as fast as you can. I gave them one star, but only because I was unable to assign negative numbers!

Smith Services Company One LLC

Nicki was very pleased and understanding. She went out her way to make sure the customer situation was solve. The guys was very helpful provide care with returning and picking up they followed all protocol rules and the manager was outstanding even though she sick she was able to help her employee out with question and concern.

Joey Farr

I came to this uhaul location in search of a trailer wire harness connector for my 01 Ford Ranger, I had what I thought was the right part, but there was an issue with my wiring. Gloria came out and took a look and saw the issue, they were able to wire up a new harness connector junction for me and I was back on the road ready to tow this weekend. Awesome people at this location!

Rommel Zapanta

There's only one staff attending customers and she is also answering calls. It takes quite some time for her the process a single customer and we waited quiet some time. While she was attending a customer, she is putting all calls on hold and because she has few customers in line waiting for her, the calls are not being answered or routed. Why I know? I called after I got my rental to ask some question and I was on hold more than 30 minutes until I gave up. The good side is, they have good selections of truck, Van's and trailers.