Optical Outlets

Melissa Morris

Originally gave them five stars a month ago, but then the nightmare started. The glasses came after two weeks and I told them on the spot that things didn't look clear. In any of the focal points. They messed with them and nothing was better. They said I needed to get used to them. So I go home. With everything so blurry and double that I was running into walls and throwing up after only five minutes, I brought them back. And was told it was me and to get used to them. So I try again and I almost got into an accident with the single vision sunglasses (because I'm supposed to wear them, but I certainly can't use them for reading). Still double and blurry... clearly that doesn't changes with time. The headaches were nonstop. Next visit they tell me to come in for a recheck - finally!. I had to wait another week. They changed my appointment time last-minute to a time that is impossible for me. I say I can't make it and they tell me to rush or I won't be seen for at least another week. I rush and then sit over an hour without being seen until it is well past the time of my original appointment when it was "impossible for me to be seen." And this is to let them fix their mistake? And when I ask for a refund the response is that it is me not used to progressive glasses. However, one of them wasn't even progressive and those are the ones I tried! But yes, Kerny, it is true... it is hard to get used to the world being blurry and double when it was maybe only slightly blurry without glasses. But why believe the customer? Answer: If I didn't want to have a better life seeing better and without headaches, then why would I have spent hours of driving, waiting, trying the glasses despite the severe headaches and throwing up in a doubled world, and keep coming back to be humiliated in the store by being talked to in a condescending manner and not listed to? They can't get glasses right and didn't even try to make it right after going in four times (really). Being that is all they do... that's pretty bad.

Anna Scott

My husband and I, came to this location. We were both going to get glasses, but after the experience he/we had there, I decided I would go elsewhere. The people we encountered were very unfriendly. They would not answer their phone when my husband called to see if his glasses were ready. They said they would call when they were ready, but they did not. The only way he knew they were ready was he call the number recordings and got the recording and followed the prongs other than that we would not have known that they were ready. When we went to go pick them up, the girl did not ask if they felt like they fit right or offer any adjustments. I definitely will not ever go to an Optical Outlet again.

Stephen Boykin

Set up an appointment to get eye exam and glasses. Filled out all the paperwork including my insurance info. The only appointment available was a week away. So I took the appointment. When I arrived to my appointment I was told sorry we do not except your insurance and would have to pay out of pocket. All week they sent me reminders for my appointment but not once did they tell me they didn't take my insurance.. Not good business

Cjmema 2015

I was a first time visitor of Optical Outlets Winter Haven office back in August of 2021 for a scheduled eye exam & to purchase a pair of new eyeglasses. I'm formerly a long time patient of My Eye Dr's Winter Haven office but was having great difficulty getting a timely scheduled eye exam appointment. So, I decided to come here since a family member had done business at this location for her son & was pleased with the services received. It quickly became evident to me that I had made the right choice; although my initial eye exam had to be redone in order to get my actual prescription accurate & the new frames I'd purchased from Optical Outlets literally cracked while wearing them on my face twice to my huge surprise! In spite of all these mishaps, Dr. Ismael & his staff were nothing but cooperative, patient, & accommodating to me & assured me that the issues would be resolved in a timely manner without any extra costs applied. I received time efficient, knowledgeable, & courteous service each time. I want to extend a special thanks to Ms. Natashia George who is the office manager at this location for being so patient, professional, & courteous to me. Not one time, did I ever feel like she was frustrated with me for the repeated visits made to their office due to my ongoing issues. I would certainly recommend Optical Outlets to my family, friends, or anyone who is in need of quality optical care. Thank you all for everything & blessings! Fontello J.