Spectrum Store

Anne-Renée Dawson

Kate was lovely; went above & beyond to help solve a mobile issue that shouldn't have happened--and by rights she could have just said 'sorry, we can't help'. She was on the phone chasing down answers for longer than we had any right to expect and Spectrum should be proud to have her. Docking 1 star simply because of the poor info we received from another rep but she earned 5 stars hands-down.

Maggie Balins

Definitely need more help. Should always have 2 people at windows. Not Like they can afford it! Wait is long at times.

Sean Roraback

I've had Spectrum for years. Lately my experience with them has been very frustrating. The last 2 months have been very bad with the router just losing signal and then comes back on. It started with losing signal a few times a day. Now it's gotten so much worse. Last night was the final straw. The signal was on and off 12 times in a 25 minute time. I'm not paying for high speed service to have no signal at all. I just can't see this being warranted anymore. Just isn't worth the money any more.

Carmen Campbell

Need 0 star option. Hands down absolute worst service you can get!!! We lose internet connection more than 10x a day, sometimes for 20+ mins at a time, and router reset multiple times a day, even calling and having automated service send a signal to router from company smh. We have moved the router to different locations in the home hoping it would help but it does not. Completely overpriced and company does not work with current customers on package pricing. Staff in office are always friendly but their hands are tied and they can not assist with service issues. I can't believe they have the nerve to call and send offers for cellphone service, with how terrible the internet works I could only imagine your cellphone would never work either.