Nespresso Boutique Boston

Stephen Archer

Super nice and friendly staff. Definitely get a coffee from their coffee bar!

Andrew Geary

Worked with Aric at the location inside the Prudential Center and it was a fantastic experience! They were stocked out of the machine we wanted but we placed an order with Aric and got completely set up. A truly terrific employee and a new Nespresso household!

Amy Dank

Nuar was like seeing an old friend!!!! She really listened and gave me the perfect attention that I needed!!!! I’d come back just for her!!!!

Promeet Ganguly

Do not order any coffee PODS online. If you cannot drive to their physical stores then you are better off not buying their product. I placed an order for the Coffee PODs on Nespresso website (see order proof).To my surprise no coffee pods never came for 10 days, nor was i notified that there is a delay in shipment. Upon contacting customer support chat service (see image1) i was told they do not know when the coffee PODS will be shipped, but acknowledge an issue with the shipping carrier. They offered to cancel my order and create a new one, which i declined as I did not want to repeat the same experiment and expect a different result. I asked the customer rep how can I return the machine as its pointless to have a coffee machine without a supply of coffee PODs, to which customer support agreed and generated a label (See image3). When i posted my complaint on Twitter with Nespresso handle i was told i cannot return my machine as its more than 30 days. The Nespresso organization clearly does not a relaible order shipment platform, nor is it proactively monitoring orders that are delayed and it does not care whether customers are left holding a machine that cannot produce coffee.