Address: 485 S State Rd, Cheshire, MA 01225, USA
Phone: +14134530098
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Pras Maha
Easily the absolute worst service, so no idea how they got as many stars from these reviews. If I could give zero stars, I would. They have displayed a consistent and utter inability to pick up our weekly trash (on Thurs) placed outside, on curb. So trash accumulates or we have to go ourselves to the transfer station (which these guys bought), and pay there — yet we are paying Casella to pick up weekly. Better off going with Rogers or someone else.
Ryan Rentfrow
$40 per week. They charge for recycling. Sometimes they don’t show up. They don’t always pick up bags on the ground. Have to call them about once every other month to complain about them not taking trash or showing up and bags still in the barrel.
Meaghan Piretti
Horrible experience with Casella trash service in Lenox, MA. They have failed to pick up our trash at least 5 times. I have called customer service and keep being told "we will put notes in". I asked for a supervisor's phone number and email twice and rep (Mia) refused to provide me with contact information. Disgusted with poor service. Never had an issue with previous service.
Scotty K
Casella was great and very responsive. Mike helped me out and got a dumpster out to our site very quickly. Let me know how to obtain a permit. Driver did a great job and backed the dumpster into a difficult spot in the backyard, the location made it much easier on us. Getting the dumpster swapped out/picked up was as easy as sending a text to Mike. Much better experience than other dumpster services I’ve dealt with in the past. Wouldn’t hesitate to use them again.
Thanks! Your review is awaiting moderation.
Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Where can I get a schedule
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.