Firestone Complete Auto Care

Steve

We really need to be able to give a zero stars, I'll never spend another dime with this location or chain. A few years back I came in for an oil change and tire rotation on a work vehicle, I waited for the vehicle and it was a nice day so I sat outside and was able to visually see the truck for all but 15 minutes and then it was ready, so I assumed I was about to be told the lift wasn't working or some reason why I didn't get the tire rotation and dude looked me in the eyes and said that the completed it 🤔, I really stopped using them at that point but the job said that it works for them, so I got my current inspection done there and provided everything that was required, windshield cracked and had to be replaced, brought the old sticker in and just wanted a replacement for the same time frame as the original. The service manager says that I needed to provide all the paperwork again and he would taking the old sticker (actually said so I can't sell it) and they'd be charging me for a new sticker. I put in a request to just get a new inspection to start from the current date and break all ties with this shop. They may ask me to just get the replacement sticker here, but either way, once I have my inspection sticker, I'll never step back into there again. I see why it looks so run down now, poor customer service and bad business practices hit hard.

Sara Williams

WARNING ⚠️ Never will go here again! Never will ever trust another Firestone auto place again after a routine oil change that was overpriced and overfilled my oil to the point it got in two of my cylinders in my engine and ruined my entire engine. Luckily I had an extended warranty on my car and was able to get another engine but still had to pay out of pocket to get it fixed. Still waiting on my car to be fixed by the dealership I got it from Hagerstown Kia. It’s been nearly 2 months waiting on my car to be fixed. DO NOT Trust these people!

Karah

I waited an hour for my tire sensors to be checked and was charged $23 for this. Most shops don't charge for this service nor does it take an hour! Part of my wait included techs having their lunch break. My tire pressure wasn't even checked as courtesy. An upfront communication about a charge would have been nice. I wasn't expecting it, so I never asked. After my quote, it was suggested to replace all sensors. After calling other places, I can get sensors at half the cost I was quoted.

Kayla Foose

Absolutely worst service experience of my life. Had my car for TWO MONTHS for a broken axle. I would’ve towed it elsewhere, but every week they told me they would be getting to it that week and were never competent enough to give me an …Hello Kayla, we are sorry to hear of this long wait for service at our Chambersburg store. If you would like to discuss this with us, please, send us an email to, [email protected]. We will need full details, your contact information, and the store's full address. Thank you for choosing Firestone, we look forward to your response. ^Kristyn