Grid Management - Worcester

Ada Cook

We’re fed up with this place. It’s hard enough trying to find an apartment in this economy, but when a potential place cancels on you for no reason, that’s just rude. The Grid owns multiple apartment buildings in multiple towns, so you’d expect them to be professional and deferential to potential renters. Nope. Both me and my S.O. have been cancelled on MULTIPLE times by their admin or leasing agent. They literally just messaged us to confirm two appointments to see places, then not even 5 mins later they cancelled with no explanation or apology. I’m honestly baffled that they’re so successful and in business if they cancel potential renters this often. We were really hopeful and this is just one time too many. Don’t contact them, it’s a waste of your time and patience.

Jenny Herman

Unable to talk to anyone via phone, I received a text that they only offer virtual visits. It is May 2022 and in person visits should be offered. I will not rent sight unseen and should not be expected to do so. Now they say I can visit in person but not on Fri, Sat or Sun and must be before 3:30pm on M - Th and need to complete full application before an appt is granted. I am ok to provide basic info in advance, maybe you need to see my 800+ credit score but full application is a bit much. I see there are many units available. Perhaps the process should be easier...

Cassandra Tortorici

Been at The Grid for almost 3 years now in 2 different buildings. Have enjoyed it for the most part. Hoping the rent doesn't go up too much more due to everything going on in Worcester.

Laffie Taffie

Roof fell on my car in garage. Their response was “we’re sorry but we’re not going to fix it”. Upstairs neighbor flooded my roof and I told them I was afraid roof May fall if not two day maybe next time. Their response was “not sure which house it is but we will be back”. Not only did they not come back, they did not touch or fix anything. Broken windows and maintainance guy came and replied “oh you don’t want to fix this it will take corporate too long and they have to put wood in the mean time etc” and I said yes please I would like to. They never gotten back to me to this day. 3 of my mails have gone missing despite amazon saying “signed by front concierge” but they refuse to investigate. Doors unlocked where public can enter. I’m afraid for my family’s safety. Gates break down all the time left unfixed. Cars broken into in gated garage. I would have given it 4 stars if not for the lack of responsibility on the management part to care for their tenants.