Enchanted Fireside

John Lloyd

We had a gas fireplace installed in 2021. Our experience with the sales team, the final installation team and our satisfaction with the product would rate 5 stars. In between was a rough road, which knocked the rating down. The staff that worked with us to prep for the installation could be very arrogant at times and had little patience for helping us navigate a complicated process (inspections, plumbing, permitting). They really make you feel like they are doing you a favor by taking your money. We also have never received any follow-up communication to check on the final installation. I guess they assume everything is good if they do not hear complaints from us. It's too bad, we love our fireplace and it would have taken very little effort to make this a 5-star experience.

Sharon Donovan

Mike and Roy did a fabulous job installing our new Vermont Castings wood stove - very professional with meticulous attention to detail. I highly recommend them, and Enchanted Fireside for having such excellent Team Members. Your quality and service is head-and-shoulders above the crowd!

James Hilton

We originally put a $2500 deposit on a pellet stove on 10/2/21. They came out to inspect our chimney on 10/8. Received an email from them on 10/20 saying they could not do the install. Pointed out to them where their installer was incorrect on his assessment. They agreed to send another person out, did not receive another call until 10/26 indicating they would be out on 11/1. They were supposed to be here by 4 PM. No one showed. Got a call @ 4:55 PM indicating they could not make it that day. Indicated my displeasure, and the person I was speaking to actually LAUGHED at me. Waiting to hear back from the owners. If this is the way they do business I have zero interest in dealing with this company.

Peter Lombardo

Rocco & Karen owners of Enchanted Fireside are awesome! They installed a beautiful quadrafire pellet stove in our previous home. In our new home, Jay, their service tech repaired a majestic gas stove and now we can truly say our living room is "enchanted"! We highly recommend Enchanted Fireside!