Crunch Fitness - Fall River

Loreen OConnell

After multiple efforts to cancel my membership I'm now calling my credit card to add a dispute on the latest charge. I've gone into the gym to cancel and I've called and been told it requires multiple steps to cancel. I'm told I'll receive an email as an additional step, then I don't receive the email. On and on... So, Crunch Fitness, STOP making it impossible to cancel memberships and stop charging my credit card! So, update. Crunch Fitness Fall River has now sent me a new bill, along with late fees because I told my credit card to put their charges in dispute. The cancellation department, which is only open during work hours (when I need to be working) insists that they will not cancel the membership until I pay them these new fees. More of my time taken with no outcome, except for negative customer service. So, Manager at Crunch Fall River or owner at crunch Fall River, are you happy getting public reviews like this? Or does anything matter when it comes to business practices. BTW, NO answer at the gym today.

Michael Woods

Been a member for 2 years. Frustrated that the single source of clean drinking water is always inoperable. Staff should schedule a frequent filter change and maintenance of that water dispenser. Literally takes 10 minutes to fill a water bottle. I have same system at work, all it takes is a new filter. Hard to work out if you can't drink.

Destiny Depina

I never encountered such a horrible experience at a gym in my life I been working out for years and this gym really did it for me Stephanie which was a worker at the gym is very rude!!!! I’m completely disgusted with her attitude you never know what someone is going through you should be treating everyone with respect as that is your job… but more importantly you should encourage people to sign up and want to continue coming to crunch gym not make people walk away greatfully I found another gym!

B G

So this place was great when it first opened and decent throughout Covid as well but now they are just trashy. Why are acrylic nails chilling on the floor of the locker room for days? Trash and paper everywhere too? Paper towel dispensers that break or are empty, lack of cleaning supplies. Clearly the staff have stopped caring or aren’t paid enough to, but it’s disgusting to walk in and see all of the trash and dirtiness from the day before still there, it’s gross and sad considering it’s a new facility. Thinking about making a switch because I hate a dirty environment.