PetSmart

John Groezinger

No I give PetSmart four stars only because of the prices. I mean talk about taking advantage of people who love their pets like family! Yes people will actually spend $15.00 for a squeeky toy you can get umm, elsewhere,,for $7.99 or less. Please don't get me wrong, this location is always clean well kept, well managed, employees are nice and very knowledgeable. I don't have a problem with that aspect of the PetSmart experience at all. It's just the prices are crazy but God bless. And keep up the good work store manager.

Vinny Kashiv

This PetSmart location is our go to place for our mini aquarium needs. They have plenty of options available for live fishes , reptiles and supplies. Just bought another Betta “Harry”from the store. This place is great for urgent pet needs but it’s bit pricey compared to online shopping. The price tags are usually incorrect at store. For supplies I would rather purchase from Amazon or Chewy for better pricing and variety. The store staff is very polite and helpful.

Shannon McGovern

We dropped our dog off to the Petsmart located in Braintree, Massachusetts for grooming services. To start, the reviews of this store and their grooming services are terrible. Almost every single one of them. If HQ hasn’t looked into this location it’s about time. I’ve read them all, all 73 of them, all 8 pages worth to ensure I am not making rash or unfair judgement. After reading every single one, I am confident this is not the first time this has happened and will not be the last unless Petsmart takes action. To start, we were contacted the morning of the grooming, which had been scheduled for over 2 weeks in advance for 5pm, to see if we could shift earlier as they had many cancellations during the day. We selected this grooming time given the fact that we both have full time jobs that work during normal business hours, and had planned accordingly with our schedules to make this 5pm appointment. This clearly did not sit well with the representative from the site on the phone as she made it evident she was annoyed that we could not shift earlier. We arrived just prior to 5pm with our 25lb Mini Golden Doodle who does has a coat that requires more care and work than say a Lab. The groomer who took him in immediately rolled her eyes, and in front of us as customers which just definitely left us feeling confident in her ability to care and tend for our dog as you can expect (NOT). She immediately stated that he would need to shaved entirely to the length of a tennis ball because he was “covered in matts”. It’s funny because we just went to the vet less than a week ago and received nothing but positive feedback regarding his coat and actual LACK of matts. After communicating to the groomer we are NOT okay with him being shaved as she claimed he would need to be, SHE AGREED and we departed. 20 minutes later, we receive a call that the dog has to be picked up immediately because he is too matted. I have never heard of this being how groomers would even potentially handle a situation. We arrived back at the Petsmart to find our dog half shaven, completely uneven, covered in knicks and he was violently shaking and cowering away from the groomer who we should have listened to our gut feeling about. I then called to follow up with the groomer as my fiancé picked him up on his own, who stated “well you signed a Matt disclosure so it doesn’t matter”. For Petsmart to say their core values are to “ place a keen focus on serving pet parents, embracing challenges, doing what's right and working together” is a joke of a statement following this experience. I will continue to tell every single person possible to avoid this location, and because they are the only Petsmart experience we have had and the only one we will ever have, I will continue to tell everyone in the future to avoid this establishment and chain. If anyone cares for the safety of their dog, the customer service they will receive as customers and overall experience at a local business, they will be advised to seek quite literally anywhere else.

Adam Alper

It is what it is... another box store that has taken over... they'll typically have what you need, and they do have training and grooming services. But everything that is decided will be done by the home office, not the individual store. If you think you'll be getting outstanding service from people who are passionate about what they do, think again. Probably decent service, but nothing great.