The UPS Store

Ariel Garmon

I have been using this UPS store for about 1 yr to ship packages for my small business. The customer service has been consistent each time I come in. The employees greet me with a smile and is always willing to help. There have been several times when I needed help with packing my packages and the owner and his staff has been more than willing each time. I usually come right before they close and I’m still helped with speedy service. Can’t recommend this store enough, I’m so happy to ship with them.

Sabrina Joseph

I was served by a Team member by the name of Patel at store 5215 and what an amazing experience it was. I came to the store with 4 boxes that I needed to combine into 1 and he helped me from beginning to end. Carried the boxes, taped the final box so well so that it doesn’t get damaged ( it was a personal box), he explained the entire shipping process to include the insurance, what I can claim and what I cannot claim etc). There were a few instances where I needed to contact the recipient of the box before making certain decisions and he just had so much patience through it all. He genuinely made every attempt to ensure I had a great experience and he succeeded. I’m really thankful he was the one who served me because he added ease into what would have been a bit stressful if I had to do it on my own in the corner. Thank you Patel

D M

Small business owner here that would gladly pay for a variety of services if they were actually available. Today I tried to inquire about starting a PO box/package receiving service. Sandra/Chandra? was rude as can be. "How can I NOT help you" was the typical tone of the phone call. She gave me a list of what they cannot do, instead of offering any answers, solutions or prices. When I further inquired what receiving would cost if and when available, I was placed on hold. AKA... hung up on. This store has continued to be a total fail in every possible way for years now. The line is always out of the door, simple quick customer needs like a scan, fax, or notary (all of which I could use on the fly) are always being gatekept behind unprepared customers which need their own line. Unfortunately due to the surplus of customers, no matter how bad the service is, they will continue to have enough business to not care. Edit: The response from the owner is testimony to my review. Imagine that person being in charge of typing up the shipping address and insurance declarations of your valuables! And Sandra was rude not wonderful, she couldn't have cared less about my business and rushed me off of the phone.

Jauraden Perez

This place is a GEM. Would never go to another ups store. I’d like to begin by saying, I have worked in customer service for a long time and own businesses and understand how a place should be ran.. and this place is beyond amazing. The owner handles this place like a pro, I’m a regular and he always always always makes sure all my packages are taken care of. Usually ups drivers are very rough with packages but the guy who loads my packages onto the first ups truck is extremely careful and never drops it. The entire staff here is like family and always welcome me when I arrive. They are also very good at handling tons of walk in 🙏🏽 I can keep going, but I think you get the picture..