Ellington Metro West

Monika Kujawski

My husband and I moved to Ellington Metro West two years ago and at that time we really liked the community and the staff. This property got bought by a new management company in 2021 and completely changed (previous great manager left). We had hot water issue during the winter months and had to use cold water to shower to get ready for work on multiple occasions. I had to keep calling the office to make sure it would get addressed. One time we were left with cold water only over the weekend because the office scheduled a vendor to come in but they would not go into the apartment because we had two dogs. The office staff didn’t call to notify us and when I called in the afternoon I was told it was too late at this point and the vendor would come on Monday! When we moved out they added additional unjustified charges to take out of our security deposit and would not return any of my three emails asking them to explain. There are many communities in the Westborough/Northboro/Shrewsbury, please do your research (reviews don’t lie) and stay clear of Ellington Metro West :)

Sand Castle

Experience was very mixed - I loved the apartment itself and many times problems were fixed right away. However, the last year I was living there, there was a mice infestation and I did not get a lot of help dealing with it. Also, the property is across the street from a gun shooting range, which I did not know when I moved in. The last few years I lived there, the gunshots were so constant that I couldn't even go for a walk outside on the property or use the pool, and I had to basically live with earplugs on for most of the day inside the apartment. I was not from the area when i moved in and had no idea about the shooting range, that needs to be stated upfront. I expected to be able to use the pool and walk outside.

Brittney Vuz

Do not live here. Management is completely useless and does nothing to fix your issues. They will say that they “fixed” something only for it to break again shortly after. They also do nothing to help with noisy neighbors. Office staff is rude and unhelpful. I’ve lived in a couple different apartment complexes and this is by far the worst one. Don’t waste your money

Kristina Ferrara

It looks beautiful, but the management is horrendous. They are completely unresponsive - and when they finally do, they're rude, unhelpful, and impatient. DO NOT be swayed by the reviews over a year ago - the management company changed! Unless you like floods, mice, and unresponsive office staff. I had a flood from my upstairs neighbors come through my ceiling into my hallway, bathroom, and bedroom. for 6 weeks I had air movers, was walking on cement and wet carpet, and completely open ceilings/walls to the studs. AND they had the audacity to charge me $1100 in damages when I moved out for the CARPET? The same carpet that was flooded twice (once with the previous management, but they didn't want to hear it because it's was during the transition in ownership...) There is ZERO professionalism. STEER CLEAR