Medical Service Company

Keith Andrews

Received a letter today saying my account is frozen for unpaid balance and I need to update the auto pay card info. 1) I have no record I gave them auto pay 2) I have an on line account with them which shows a $0.00 balance 3) I am unable to access anything but my profile on the account 4) the 444 and 877 numbers are only 8:30-4:00. "Please leave a message and it will be answered with-in 24 hrs." The message repeats with no way to leave a message. 5) I could not find an email or online contact 6) BASED ON THIS EXPERIENCE THERE IS NO WAY I WOULD TRUST THEM WITH A CREDIT/DEBIT CARD PAYMENT. 7) I WILL CONTINUE WITH A CHECK WHEN THEY SEND AN INVOICE. Regards, *Keith as of today 02-09-22 there has been no follow-up contacts. *As off today 03-03-2022 there has been NO follow up to this review per their initial reply

Scott

Everyone at MSC is incredibly helpful, patient and professional. It had been 10 years since my last CPAP machine and another CPAP supplier in the area ignored me for two months when I tried to get a replacement. After calling my Doctor again, his office submitted the request to MSC and they called me the next day. Thank you for making this process pleasant and easy. Special shout out to Kiki!!

VLWELCH51

Had a great representative who was pleasant and willing to try changing up some of the sizes on my mask and headgear. The only problem was that I thought I was going to hear back from him as to whether it was possible to exchange parts. Instead the Fed Ex truck showed up a few days later expecting my returnable parts and I hadnt packaged them up yet. The representative hadn't called me back. The Fed Ex guy was great and willing to wait while I scrabbled some packaging together, so all ended well.

Valerie Welch

I have had to call this company on 2 occasions and both times have had a very pleasant and helpful person. All issues were resolved quickly in just the one phone call. Great service!