Brookdale Phillippi Creek

Silvana Porceddu

BEWARE! If you have any concern for your loved one, do NOT send them here. Amidst my father being in hospice care and passing away, Brookdale caused more stress and put both my mom's and dad's health in absolute danger by mismanaging their medication. The executive director and nursing director will NOT help and avoid interacting with the families at all costs and now have to get attorneys involved. Managing medication should be the top priority and they cannot get it right. Again, do NOT send someone you care about here. I had to remove them, it's awful - and they will try and get you for every penny by always adding services that they don't even manage correctly. You have to fight tooth and nail to even get explanations on what the charges are on the bills. AVOID! AVOID! AVOID!

Danielle DePaolis

I have been with Brookdale since August 2020, it has been the first time I have worked in a Senior Living environment. The residents here put a smile on my face every day and knowing that I can make a positive impact in their lives makes me truly know that this is where I belong. I have learned so much from my coworkers and look forward to continuing this journey with all of them. Thank you, Brookdale!

Shannon Jones

I've been so happy and thankful for the Team at Brookdale Phillippi Creek over the last month since moving Mom into Assisted Living. From the moment I met and worked with Marketing & Sales Director, Karalyn, I felt comfortable and knew it was the right decision. Since moving in she, the Activities Director, Katie and other staff have been super helpful in making my Mom comfortable with living there from the quarantine required period at the beginning to adjusting to this new way of life once she could start taking part in their great programming. They are super responsive and helpful. Especially in these difficult times with COVID where we aren't able to visit our loved ones, I've so appreciated the support.

Gina Hemp

My mom was in the memory care unit for two years. The director of the unit has been available, caring, and attentive. I have had times where staff members were not readily available and times where the bathroom was not clean. Lately though the staff has been terrific and I have felt at peace. I would love to see more frequent cleaning. Housekeeping at once a week is not enough. The nurses and the director Kat cannot work any harder. They are exceptional and my heartfelt gratitude extends.