Brookdale Palmer Ranch

Terri Quaid

The staff and community management team at Brookdale Palmer Ranch take really good care of my family members. They are all very caring, respectful, and kind. They truly treat them like family and are quick to respond to special needs or issues.

Roberta Slava

I am currently a patient at Brookdale Palmer Ranch skilled nursing facility. It is very clean, and the food is good. I have to say that 99% of the staff is nice. Thanda, my CNA is wonderful, she gave me the best shower I've ever had.

Brandon Marr

I can’t be as detailed with only a 5 star review system but the facts are this. My grandmother said the food was good. Most of the staff was nice. There would be times of long waits. But at the end of the day when she went to the emergency room in the early morning (4/5am) the nurse on call did not call anyone from my family. She “didn’t want to disturb anyone” even though she had instructions to do so. As a result my grandmother passed away at the hospital by herself. Could having her family there changed anything? I don’t know. Maybe, maybe not. But nobody deserves to be by themselves in that situation when their family is a stone’s throw away. Because of this Brookdale failed where it mattered most. I want to say much harsher things but that would serve no purpose. Just know that when the time matters the most. Brookdale will fail you.

Maxi Hall

Brookdale does not tolerate abuse of any kind. The staff are educated on what constitutes abuse and ways to report abuse before they are allowed any contact with our clients. They are also required on-going training throughout their employment. If this issue was brought to our attention I can assure you that it was dealt with. Doing rehab for longer periods of time can be detrimental to the resident. The healing process is unique to every individual. Our rehab department also has new staff, who are compassionate and knowledgeable. However, patients rights state that a patient may refuse service. I can guarantee that they were offered the ability to work with rehab, but if they refuse there is little we can do. We also have almost all new management. The new Executive Director is amazing and he is really doing wonderful things with the place. We have recently began remodeling all of our units and the place is looking great! We also recently hired a new Executive Chef. The residents are really enjoying their dining experience. We apologize that you were not pleased with your experience. We would love to show you the new Brookdale Palmer Ranch Community. Give us a call to schedule a visit.