Costco Tire Center

Noe Gomez

Sadly I came to Costco with great expectations. Got my car back with the four tires smired with a grey substance. Very bad, when I tried to cleaned it up I noticed scratches on all of my rims. I then went back to put a formal complaint, I filled out a form and the tire shop assistant manager promised to send it the same day and that someone will contact me. 3 WEEKS later after that form was filled out I NEVER got a call from anyone…I called one more time to the store manager whom was nice and polite, he promised someone will contact me within 48 hours…which at this time, it happened. After 1 MONTH of my first complaint I got their insurance company to call…they file a complaint…asked me to take pictures of the damage…and so far after 2 MONTHS from the last time I haven’t gotten an answer. FYI Costco Claim #003632-619437-GD-01 … agent Michael Comer…Sad to say but I’ve gotten way better service at my neighborhood tire shop. STAY AWAY from at least this tire shop. 3 months now and no solution to my problem.

Hyunkook Kim

I came here to buy new tires. The employees are not nice and have rude attitude. The guy told me that my car would be ready in 4 hours, but I waited for 6 hours! They only care about appointments first and do not care about walk-ins. They will not do walk-ins first and take a long time. This is not fair because everybody is busy and has places to go. Installing tires should take only 30 minutes to 1 hour, not a very long time to do. But the employees are wasting time. They do not do their work, they always sing and talk gossip inside! I waited a whole 6 hours just for them to put tires and I paid so much money. The price is very expensive and they do not offer discounts. The employees also do not help pump air for other customers. Very bad customer service. Other tire centers help put air into the tires for customers so the customer do not have to do anything.

Ann Ma

The people who work here are very kind and patient. We had an issue with our battery that we had bought in April and this was a last minute issue that my parents wanted to handle ASAP so they woke me up at 8AM to wait in line til they opened (which was at 9AM) I was frustrated with my mom and my brother about a car battery issue that I had no knowledge and my brother wasn’t there with me and my mom is first generation immigrant who barely speaks English and was only here bc the membership is under her name. There was an issue that I wasn’t aware of and was out of my control and it almost seemed like I wasted my time. Ernesto was extremely helpful. I appreciated his patience and helpfulness. I sometimes hear bad things about the Costco tire team but I’ve never been myself so they was really nice to see that they were kind. There was another gentleman working who I had asked a question to earlier before opening who was also helpful and kind. I was very grumpy this morning due to the nature of the situation and I’m not as early of a bird as I’d like to be so the fact that this was far from a hard time is greatly appreciated.

Striker 50

Wayyyyy quicker than Pepboys. Appointment only takes like an hour compared to Pepboys which is like 5 hours! Love that there's warranty and if you ever need to repatch, it's included in pricing. Most of the staff will be familiar faces unlike other spots that have newbies that can't even torque your wheels to spec. The nitrogen is a nice touch too with the green stem caps.