Diamond Ford

Me P

My husband and I have been taking our Ford Flex to Diamond Ford for a few years now. We've had a few repairs done. It's really upsettng that when we need our car serviced, or need repairs we have to wait weeks for an appointment. It never fails. However I must say that phone staff is always very nice and professional . Also Mr. Barrett provided me with exceptional customer service the last time I took my car in. Something needs to be done to accomadate us , Especially when we are not able to drive our car because it needs repairs.

Fabi Montes De Oca

I have been a loyal customer to Ford. I have purchased multiple vehicles which I had serviced with Ford as well. Specific location Lancaster Quick Lane. I have been very punctual with the required oil change and have always trusted and followed their recommendations. On April 7th I took my car in for an oil change. They recommended a replacement of spark plugs and other minor things which they performed that same day. Three weeks later my car overheated causing major damages to the engine. There were never any signs of leaks of any type. I couldn’t take the car to them right away, but finally on may 20th I towed it to Ford. They told me they were very busy, that probably it would take a month until a technician could inspect it. Well it wasn’t until close to two months that I received a call letting me know that I needed to replace the engine. I didn’t see it coming, obviously if something was wrong with the car they should’ve noticed when It got serviced just weeks before it overheated. How can a perfect running car break suddenly, specially after getting it serviced a few weeks before. Opinions of outside experience technicians leads me to the conclusion that Ford was responsible. I’m done with Ford.

Henry Hernandez

My car was in the shop a month and a half. Within that month Dan, the service rep did not call to provide and update. I had to call and chase him down to speak with him, most of the time Dan was not available and no one could help me get a status update. I left multiple messages for a call back to no avail. I finally got a hold of the manager and she said, Dan would definitely to call me, again no call back. I eventually went in to speak with Dan last week and he said they would start on the car. I should not have to drive 25 miles out of my way for an update! My issue with Dan is the lack customer service etiquette, he blamed others for his mistakes and his job. Whatever the is issue, it’s his job is to update me periodically. Today I picked up my car and he didn’t even acknowledge, nor apologize to me. I’m definitely taking my business elsewhere, I know $2400+ is not a lot to spend at your dealership but at the end of the day every customer matters. Perhaps he needs customer service training again.

Danielle Wilson

We had a check engine light come on while we were on vacation. They fit us in and got us back on the road quickly. We got a rental for the night they had our truck and everything was seemless. After we got back on the road the light came back on. They advised us to stop at the nearest dealership to have it checked. After the diagnostic was done and it was time pay this dealership (diamond) made it right and covered the cost since we just had work done with them. They treated us so well!