Address: 315 W 9th St Suite 101, Los Angeles, CA 90015, USA
Phone: +13233156464
Sunday: 9AM–8PM
Monday: 10AM–8PM
Tuesday: 9AM–8PM
Wednesday: 9AM–8PM
Thursday: 9AM–8PM
Friday: 9AM–8PM
Saturday: 9AM–8PM
crystal gonzalez
Location is absolutely beautiful, but service did not match. Booked an appointment for a standard facial, when I get there they ask me to fill out paper work which normally i would have expected additional time scheduled into the appointment instead it was taken out of my 60min facial time, the aesthetician finally comes to get me after 15 mins in the waiting room saying oh, you’re here, I wasn’t informed 😕 once in the room she proceeds to talk to me about the monthly packages they offer and upgrades, she sold me on the package and upgrade and changed my standard facial to a microdermabrasion, she ask me to hold so she could go up to the counter and inform them of the upgrade.. after returning I lay down on the bed 30 mins into my session, she cleansed my face, wiped my face with wet napkins is what it felt like, and preceded with the micro-machine, she stopped two times handing me the mirror as if she had completed her service, and each time having to point out areas that I was not satisfied with, after 15-20 mins she cleansed my face moisturized and wiped off with a wet napkin, never did I have a wet or hot towel touch my face. I was at the front desk ready to check out 10 mins early.. I’ve had many facials before in the past and this was bar far the worst, it felt pressured, rushed and didn’t leave glowing. The receptionist was even confused about why the session ended so early, she asked the aesthetician to come up and explain why I ended up being charged more and received what it seemed like less time and service.. with no valid excuse or explanation she said I would see a difference in a few days. After leaving and trying to be ok with feeling robbed, I called back to speak to the manager and he offered me a free upgrade on my next service, kindly explained I was not looking for anything free only expected to get the service I paid for. Seems to me they are more concerned with Upselling instead of quality service.
Matthew Jordan Hughes
The masseuse made some ignorant and impolite comments about my condition. She also ignored my request to accommodate my condition. You can't leave tips with the card on file anymore.
Mario Modega
White girl with knuckle tats gave the WORST customer service ever looked extremely annoyed to deal with me, she looked angry and mad and was very short with me. I ended up not getting any of my questions answered because she was so intimidating I didn't even want to bother. Called later in the day and spoke to Fiona on the phone and the difference in personality was incredible, you could feel her smile over the phone and she step by step walked me through the process of buying gift cards and explained the memberships and everything and was so patient. The other girl needs personality training maybe she shouldn't be working there if she's so angry.
Kevin Pinheiro
Paid $120 dollars for a 35 minute massage (supposed to be 50-60min). Not worth the time or money. Be careful coming to this location, kind of a joke to be honest. Management did nothing to accommodate the scenario. Also, if you sign up for a membership. You pay full price on your first massage. You have to wait a full 30 days until you get the supposedly 60min concession. They don’t make that clear to you
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Yeah they validate parking in the parking structure you have to call them for the address. also meter parking in front of the building
In the underground parking structure
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