Celestron

Arash Shahin

During my research to find a pair of good astronomy binoculars and possibly a telescope, I frequently came across these two brands: Celestron and Orion. From what I read here, it appears Celestron doesn't care about customers. They don't even bother responding to unhappy customers and resolve the issue. I will take my business somewhere else. Thank you for letting me know.

ROBERT DOEBLER

Defective cable, Celestron said due to covid, it would take 2 weeks to ship. 9 weeks, and 7 emails later, still nothing! I won't be buying anymore Celestron products.

First Photon

My mount was deemed a dud straight out of the box during this pandemic. Celestron, Quickly told me to send it back once received they worked on it the same day and all repairs were done and shipped back right away! I love this company. As far as the other folks there a staff of 200 employees. Their closed on Sundays and there working overtime to deal with over 1,000 calls that come in from all over the world. They personally called me on a Sunday to fix two of my other tickets. On hold for 40 minutes is nothing, I was on hold for 4 hours. Sometimes they couldn't get back to my call the same day. So this 5-star review is not fake! (in response to Trenton's 1 star review) It's hard breaking when we received things that don't function as they should but rest assure there Customer Service is 5 stars in my book! Thanks Elena for all your help and professionalism towards me during this pandemic.

Robert Pease

Apparently Covid19 has wiped out communications with Celestron. The plant likely is shut down. I have been trying to get in touch with them since last winter to send back a new hand controller which never worked at any time. They sent back emails that provided no information and they failed to follow up after mentioning they would. The controller fails to slew to any star and fails to keep the mount tracking, losing any sense of which hemisphere I entered properly, and is just a major disappointment. I am not new to astronomy and have used these controllers before. This is the latest version controller. It cannot be updated. The mount works fine with all other controllers attached. I will mail this one back and expect one in return that functions right out of the box.