The UPS Store

Lee Barker

I had a challenging piece of furniture to package and ship. Jayme, assistant manager, took charge of this project and made it happen. I was impressed with her professionalism, communication skills, and knowledge about her business and the services it offers. A shining example of superb customer service.

Terrie Keplinger

We went in on Nov 6th in a mad rush to get our rocks shipped back to TN before we had to catch our flight back home. The guy behind the counter, I forgot his name, was fast & efficient, took all 4 of our boxes, processed them, & we made our flight. Thanks!!!!

Kathryn Kundmueller

Rush over to the facility after work to give a time sensitive package. Showed up at 5:57 and the doors were locked. They close at 6. Customer service rep at register just completely ignored me. I kept banging on door and someone came to tell me it was 6 and they were closed. When I challenged her to show me her watch and prove it was somehow futureworld inside their store, she explained their systems showed it was 6 and they physically couldn't scan my package. Whack. Wicked whack waste of my time. Go in and fix the time on your computer to be accurate reflection of your store hours, ya lazy jamokes. 10.9. 21 Update Showed up at 4:54 at the store rushing to be there supposed 4:55 computer shut down. The manager on duty was a super friendly person this time, and actually told me to please not worry about rushing. What a difference in service. As I sat in my car at 4:59 p.m. two people were still walking into the store. So basically whoever that young, short-haired, female manager was whom I dealt with last time was a total liar. OR they actually pay attention to these reviews, and took corrective action. Bumping back up from one to three stars.

Rhonda Barney

Updated- 😊 I got a call almost immediately from Andde at The UPS Store who was extremely helpful in getting this corrected. The situation was resolved very easily and quickly. Thanks so much Andde!! I returned an Amazon package on Aug 26, 2020 and just found out from Amazon that my return was never received. I have left a voicemail message today- 9/30/20, so I will be happy to upgrade my review as soon as this issue is satisfactorily resolved. I have used this UPS Store location frequently In the past and this is the first time there has been an issue. I sincerely hope it will be fixed in a timely manner. Thanks!