SELCO Community Credit Union

Category: Credit union in Redmond, Oregon

Address: 825 SW 17th St, Redmond, OR 97756, USA

Phone: +15413121859

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 9:30AM–5:30PM

Wednesday: 9:30AM–5:30PM

Thursday: 9:30AM–5:30PM

Friday: 9:30AM–6PM

Saturday: Closed

Reviews

Benjamin Hite

Jan 15, 2022

I have a hard time believing all the negative reviews are being accurately portrayed here. I’ve been with SELCO for over 10 years and they have never treated me with disrespect. They have greeted me with a smile in almost every single interaction I’ve had with them, even if they didn’t “smile” they were kind and friendly. If I’ve ever had a bad experience, it was usually my fault. Like when I maxed out my secured credit card, or when I didn’t tell them I was going out of state and my card got locked. Even though these weren’t great days for me, SELCO still helped me resolve the issues. For which I am grateful. Over the past decade I’ve watched so many people come in and literally berate the tellers. They come in, freak out, yell, scream and throw tantrums like little children over things that are completely out of the banks control. I’m talking grown adults, men and women alike, acting like this. It’s ridiculous. If I was SELCO in these situations, I wouldn’t want to do much to help these bizarre, nonsensical dolts either. Thank you SELCO, for what you do. I appreciate your help over the years and the service you provide to your community.

Nolan Mcginnis

Jan 12, 2022

Great service, great rates, even better staff. I worked with Valerie at the Redmond Selco for two different auto loans and she has been amazing. She is very efficient in what she does. Very quick responses and service.

Cody Ellis

Nov 19, 2020

This is now the only location in Redmond. With being the 10th fastest growing area in the United States you would think they would open up another branch, instead of closing the only other one. The after hours ATM is broken 3 days out of the week. So if you need to pull out money before work dont plan on using it. They have yet to put one you can walk up to by the door like every other bank in town so the one thats always broken does not inconvenience you. So annoying.

ashley franklin

Jun 2, 2019

This location in particular had great customer service. My complaint is about the company as a whole. They closed my account without telling me or warning me ahead of time. This is extremely frustrating for me. When I asked if they could reopen it they said they would have to start all over again and rerun my credit. No thanks.. I’d rather do that process with a new bank that won’t automatically close my account without my knowing. I moved to central Oregon without access to my primary bank so I opened an account with SELCO in order to be able to deposit cash and transfer to my bank where I pay my bills out of and have loans through. Once I paid off my loans I was planning to switch primarily to SELCO. Unfortunately I hadn’t made any transactions for 4 months so they closed it without my knowing. I went to deposit money so that I could transfer it and pay my rent; that’s how I found out. I would have deposited sooner but the ATM was down several times that I tried. I will not be referring anyone to this company now or in the future.

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Questions & Answers

Do I need to notify you if I am planning on using my debit card outside the USA?

Marcea DeGregorio | Mar 8, 2022
SELCO Community Credit Union | Mar 8, 2022

Yes, you should notify us of international travel plans to ensure transactions aren’t flagged as fraud. Please contact our Service Center at 800-445-4483 and a representative will be able to help. Thanks, Marcea!

Adding to the negative reviews. They are refusing to take a loan payment the is less then 90 day over due, and say they have already put out a report order. This is how they treat veterans. This is even after explaining the financial hardship.

D. Allan Kuehl | Mar 8, 2022
Dan w. Miller | Mar 8, 2022

Sad.

Why can I not get someone on the phone?

Janice Garner | Sep 4, 2021
SELCO Community Credit Union | Sep 4, 2021

Hi Janice. We’re sorry you’re having a hard time reaching the Service Center. Please call us at 800-445-4483 or start a live chat with a representative at https://www.selco.org/livechat.

What time is the ATM open until ?

Alexa Capadona | Sep 5, 2018
Debbie Oconnell | Sep 5, 2018

It is open 24 hours with easy in and easy out.

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