Frontier Communications

Jessica Moxon

I just purchased a home that was recently built and had Frontier internet service set up. This was the most difficult service to set up. I never received a call back when was told I would. When I followed up, the representatives were not able to help and seemed to have no knowledge or resources to provide accurate information. I hope the actual service is good but be prepared for a painful set up process if you are setting this up for a brand-new home.

Jenevieve Mikolajczak

Finally got rid of spectrum! Install with Frontier was next day. Also. My house didn't have the wiring, so they had to trench my yard. All free and done super fast. No hidden fees and the internet and wifi is just as strong as before with spectrum. Gets the whole house and even the garage door opener. I've had it a month and its never gone out like spectrum did all the time. I wish I would have switched before.

Patrick Buckley

Frontier created a problem with a pushed software update that crashed my modem. I learned this from the tech that came out and "fixed" with a patch he had on his phone. 5 minute fix but Frontier told me it was a hardware issue on my end. I would be charged for the repair and they would have a technician ON SITE IN SEVEN DAYS! My local telephone company (Citizen Communications) was swallowed up by frontier decades ago and I have been victomized ever since. I only stay with them as I have had the same email address for 28 years now. Their internet service is slow, spotty and unreliable. If you have any other choice for an IP, TAKE IT!!!!

Ken Nakai

Overall our fiber service with Frontier has been pretty solid. The rare outages were usually due to one culprit: squirrels and their love for pretty much anything they can chew. Every time I've had to contact customer support or technical support, their personnel have been professional and usually had the answers without going through transfer hell. The only knocks I have are relatively minor: a) when disaster strikes and we do get that wire cut, it can take multiple days to get it sorted out and b) I'd really love it if they'd actually reach out once in a blue moon to let us know we're overpaying for our service. I get that the former involves a lot of process but internet is so important these days, even a day without it is a nightmare (especially working remotely). And the latter is a minor quip (and I'm aware it's all about profitability) but we just found out we could get 3X the speed for almost 40% of the cost just recently. All in all though, they've done a great job. Not sure about other people's experiences but regarding something specific: complaining about infrastructure they inherited from Verizon seems a bit unfair. And no, I'm not a shill. Maybe I just lucked out but...