Verizon

Tracy Jardine

Absolutely great service. My partner and I went in to switch from At&t (that we only had for a month), our service with them was atrocious. Anyway- we were there for no more than 45 min and Melvin switched us seamlessly! Night and day difference in customer care as well. Felt he knew what he was doing compared to when we were at any other wireless company (lookin at you At&t). Plus, Melvin was so nice! Answered all our questions, and had a welcoming calm presence to him. Left the store happy. Def gonna stick with Verizon for the long run. Thanks!

Tommy Harrell

I spent eleven hours on the phone with Verizon, booked reservations at two Verizon stores (K-Town and City of Commerce, both of which ended up being closed upon arrival), and ultimately managed to sustain a broken phone and broken wifi for a week, thanks to the incomprehensible incompetency of the Verizon support line assistants. All hope was lost—that is, until I visited the Sherman Oaks Verizon with fleeting confidence and growing despair. Over the course of three hours, Marvin was able to do what no other Verizon agent was able to do—fix my phone. More importantly, however, Marvin was so kind, helpful, understanding, generous, and passionate about helping. Can’t say enough good things about him.

Jonathan Dracup

Cannot call any Verizon Store to see if they are open or ask about anything. WHY? G-Maps says open until 8pm today, Saturday June 11th, 2022. I drove 30-minutes, and it's closed. Not good.

Shawn Imomov

Incompetent, ignorant and overall unacceptable customer service. If you Google inefficiency the result will show this Verizon store. Made me check in and wait for 20 minutes to be helped, initially asked what I needed help with and I mentioned upgrading one of my lines, they said okay. Then when I was finally helped, the store associate asked me what kind of device I want to upgrade to and I said iPhone 13 pro max and turns out they didn't have any in stock. So a logical question comes up, if you initially knew you don't have any in stock why did you waste 30 minutes of my time to tell me that instead of asking when I just got there and tell me you don't have any. I was sent to the nearest apple store being said they can help me and honor the same trade in promotion, but once I got to apple store they ended up couldn't do it due to the fact I didn't have the actual trade in phone with me for them to scan. P.S Verizon doesn't require you to have a trade in device with you, you can ship it out later. So apple stores aren't the same process as they are.