See's Candies

Kimberly Just Kimberly

UPDATE: Received a private message and the direct number to call the concerned, but very gracious, Territory Manager, who has worked for See's for decades. That combination of factors speaks so well for the company. After speaking with her I'm raising this review from 1-star to 4-stars. After I was over the anger I was feeling at the employees for how poorly their behavior reflected on a company that so CONSISTENTLY delivers "The See's Experience" each time you walk in the door (it's amazing to me that See's, as a large organization, are able to get all employees to adhere so strictly to their model that it feels SEAMLESS); it wasn't until the model was flagrantly NOT followed that I realized how CONSISTENT they are! I wasn't looking for heads to roll, not in the least. However, I DO hope it was a learning moment for "newer-to-the-workforce" employees, that EVERY moment a customer is in the store, the employees are part of the "See's Experience." ----------------- 12/8/21: Just spent $130 in there, and other than one, more mature, kind lady, the rest of the “help“ needs some serious customer service training. The problem is the store was seriously overstaffed, and the 18–20 year olds, together, were still at an age where they are perhaps still needing to be “cool“ in front of each other. The end result is they were laser focused on each other, versus doing anything helpful to create a positive, welcoming environment for your customers. The guy “in charge“ who might be 22, or 24, unfortunately hasn’t risen above the rest, because he let this happen. So, sadly, he tries to display his “leadership abilities,” by carrying himself with his chest stuck out and answering the customers questions with the ever so slight air of friendly — yet loud, so that all the team can hear his command of the customer — condescension. AND, of course, this attitude carries throughout the entire team, such that when ANY store rep (with the exception of the kind, more mature, obviously new lady) is asked a question, the responses were given with an implied “stupid“ at the end of the answer. You need to send some secret shoppers in to observe your night crew, and address this horrible situation, ASAP. It is one of my great joys to buy sees candy for people I love at each holiday. This Was singularly the worst experience I’ve ever had in any Sees store. Period

Krystlstar

👑 🎁 💖 See's Candies has been around a long time and over the decades has an excellent reputation for scrumptious chocolates. But don't take my word for it. Go try them! They'll give you a sample as you walk in the door. Enjoy!

Lil Granny

I am a see's Candy fanatic. Best candy around. My husband went in there three different times to get me a box of chocolates. He always hand picks for me. I like dark chocolate and I don't like Carmel. When you're paying not just a pretty penny, but a Beautiful penny. You want what you want. Every time they put Carmel Pieces in the box. This means there Not putting everything in the box you ask for. So he took me to pick out my own. And sure enough, some of the pieces I asked for were not in the box, and I had CARMEL. So, When I was done with all but the Carmel, we went in with the box and and gave them back there Carmel. and I told her what had been happening. I got a sorry. That was it. All these boxes were 5Lb boxes. Including the box I bought that day. That's way to much money, to Not get what you want. And horrible business.

Elizabeth LaPlant

Nice clean store, great location, wonderful service. I love See's Candy so much that I don't usually think about the store; I'm just there to pick up some chocolatey goodness. However, I do run fundraisers through our school, and this is the new location where I can pick up our bulk orders. I really love the new store and how easy it is to park on the side for pick ups. Everyone here has been helpful and friendly, and the lines move quickly. Bonus... they're also really generous with samples. Delicious! 😊